Account Supervisor

Job Description
The Account Supervisor will be the primary day-to-day contact as well as internal teams supporting various direct marketing programs. You will be responsible for leading the management and implementation of client programs and initiatives while ensuring timely and flawless program execution.
The Account Supervisor is a critical role and has the following core responsibilities:

• work across Epsilon to support a variety of client programs/needs, which may include coordinating efforts among Creative, Production, Digital (Display, Social, Search), Email, Data/Analytics, Accounting/Billing, Third Party vendors (as applicable), etc.
• possess the ability to work with all levels and roles within both the Epsilon organization, as well as the client's organization
• have a solid understanding of direct/digital marketing best practices and the ability to effectively communicate recommended strategies and point of view to the client via email, phone and in-person meetings
• own the creative process from an Account perspective, including directing the internal teams and developing schedules and estimates
• oversee production schedules for digital, email and direct mail; direct internal production teams and external partners on specific requirements; ensure accuracy and quality of all materials
• negotiate client and agency needs to optimize resources, efficiency, and account profitability, while also managing programs within client budgets
• fully own billing, and be ready to assist also in budgeting, proposals, presentations, planning documents, etc.
• be extremely organized and detail-oriented with a tremendous recall for his/her day-to-day activities
• ability to "wear many hats" in startup-like environment that encourages a "roll up your sleeves" work style approach

In addition to the above, on a general level, an Account Supervisor at Epsilon is expected to:

1. Perform successfully in role while working independently with limited direct supervision needed.
2. Develop and manage client relationship.
3. Participate in client's marketing planning processes.
4. Propose and promote strategic improvements to client's program.
5. Plan for future marketing requirements beyond current marketing programs.
6. Identify opportunities to increase the efficiency of programs/processes.
7. Work closely with the Account leads to help drive the client's and Epsilon's financial success.
8. Resolve program issues in a timely manner and work closely with client to prevent future issues.
9. Assist in analyzing results of all marketing programs and conduct competitive research.
10. Issue reports, results, statuses and proposals

Additional background/skills required:

• Bachelor's degree in Business, Marketing or Communications - Preferred
• Minimum 5-7 years' experience in marketing services with an emphasis on digital marketing, email and direct mail
• Excellent written and verbal communication skills
• MS Office expertise (Excel, Word, PPT, etc.)
• Proven track record in execution of detailed projects and ability to demonstrate critical decision-making skills
• Work well under pressure in a fast-paced environment
• Be extremely organized and detail-oriented with the ability to multi-task and a passion for exceeding client expectations

Additional Information
About Epsilon
Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.
When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility

Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
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