Account Specialist, Customer Experience

At Ecore International, we transform reclaimed materials into performance surfaces that manage energy and improve people’s lives. Why does it matter? Because we believe innovative surfaces have the power to help people in motion be their strongest, healthiest selves, and innovative businesses can help protect the planet we share.

Location: 715 Fountain Avenue, Lancaster, PA 17601

We are looking for a new Account Specialist to be a part of our Customer Experience team. You will work with closely with our Account Managers to processes orders and creatively solve problems when the unexpected happens.

Location: 715 Fountain Avenue, Lancaster, PA 17601 with flexibility to work 1 day per week remotely after 6-month training period
Account Specialist Pay Range: $19.00 - $22.00/hour, depending on experience

Core Contributions:

• Engage customers and go the extra mile for their satisfaction; be curious and resourceful in resolving issues and solving customer challenges.
• Emulate the company values and guiding principles in all daily interactions with our customers.
• Be an extension of the organization as part of Ecore, demonstrating empowered responsibility for nourishing relationships with customers and owning the process.
• Proactively involve internal departments to address customer satisfaction issues.
• Act as a liaison between technical and post-sales support and quality assurance, and our customers.
• Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
• Build and maintain business relationship with customers by providing prompt and accurate service so as to promote customer loyalty.
• Make recommendations to customers to solve their problems with minimal next-level management involvement needed.

Essential Experiences:

• Associate’s degree or 1+ year of customer service experience
• Experience with flooring or rubber industry, or manufacturing preferred
• Project management experience preferred
• Experience with an ERP or CRM is preferred

What we offer you:

• Competitive medical, dental, vision, and prescription insurance coverage
• 401k with a company match
• Earn PTO hours immediately
• Tuition reimbursement
• Opportunities for development
• 8-minute walk to eco-friendly public transportation from Red Rose Transit Authority

Ecore International is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

NOTICE TO PROSPECTIVE APPLICANTS Ecore International and its subsidiaries participate in the E-Verify program. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer will provide the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. If, after an applicant has been extended and accepted an offer of employment, the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including withdrawal of the offer of employment or terminating your employment. Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, this employer may use E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends