Account Specialist, Assoc

Job Description:
Bi-lingual Only (Spanish & English).
We seek an energetic, high-performer eager to join a fast-paced renewable energy company.
• Provide exceptional customer service through phone, email, chat, etc.
• Become an expert on both financing and sales/operations workflows
• Be a knowledge resource and an escalation point for our customers
• Provide solutions to problems while educating and training our customers
• Document customer interactions with accurate and detailed interaction logs
• Serve as a voice of the customer and work with the team to improve our program and processes
• Work with team members, supervisors and management to adhere to quality standards and achieve service level goals
• Triage and attempt to de-escalate issues or anomalies before referring to management
• Identify and recommend improvements to our internal support tools and drive scalable solutions to support our growing customer base
• Support a positive work environment through collaborating with direct teammates and internal stakeholders
Responsibilities:
• Provide exceptional customer service through phone, email, chat, etc.
• Become an expert on both financing and sales/operations workflows
• Be a knowledge resource and an escalation point for our customers
• Provide solutions to problems while educating and training our customers
• Document customer interactions with accurate and detailed interaction logs
• Serve as a voice of the customer and work with the team to improve our program and processes
• Work with team members, supervisors and management to adhere to quality standards and achieve service level goals
• Triage and attempt to de-escalate issues or anomalies before referring to management
• Identify and recommend improvements to our internal support tools and drive scalable solutions to support our growing customer base
• Support a positive work environment through collaborating with direct teammates and internal stakeholders
Experience:
• Strong proficiency using SaaS software
• Experience in solar or motivated to learn more about the solar industry
• Bilingual Only (Spanish speaking)
• BA/BS degree or equivalent practical experience
Skills:
• Experience in solar or motivated to learn more about the solar industry
• Bilingual Only (Spanish speaking)
• Strong proficiency using SaaS software
Education:
BA/BS degree or equivalent practical experience