Account Operations Manager

The position is a unique opportunity to work at a mission-driven startup that offers data tools designed to guide the real estate market to a net-zero carbon future. Our platform allows investors and fund managers to get meaningful and actionable data to improve their assets' ESG performance and reduce their footprint on the planet.
In this role, you will have an opportunity to work with and manage the day-to-day relationships with our Scaler clients, real estate investors and advisors. The Account Operations Manager will collaborate cross-functionally to provide an exceptional client experience to Scaler clients from onboarding to management to renewal. The Account Operations Manager will implement best practices in strategic account management to ensure a seamless support model that strengthens trusted relationships with Scaler clients.
Responsibilities

• Deliver prompt and professional service to our Scaler clients through verbal and written communications
• Determine client goals, challenges, and data needs, while utilizing product and industry knowledge to optimize the client experience with the Scaler platform
• Proactively manage the full lifecycle of the ESG data gathering and analysis process to meet our customer needs; manage large data sets
• Project manage, organize and prioritize requests and tasks to ensure timely and accurate responses to clients
• Develop and maintain positive working relationships with clients and other key partners
• Become a subject matter expert per Scaler, Commercial Real Estate Investment, and ESG; maintain an aptitude for learning
• Contribute to the overall Scaler partnership strategy
• Contribute to client service process optimization and resources, including updates to onboarding, feedback, tutorials, and other materials

• Bachelor's degree in Business, Real Estate, Sustainability, Marketing, or otherwise proven experience equivalent
• Proficient in Microsoft Excel and PowerPoint
• Excellent data management skills
• Excellent communication, organizational, strategic thinking, and problem-solving skills
• Strongly preferred business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the real estate, consulting, banking, and/or ESG industry

• Experience coding using general-purpose programming languages like PHP, Python, Javascript, SQL, and CSS
• Industry background in Real Estate, Sustainability, and/or tech

• Opportunity to work with a highly talented and committed team that is part of a fast-growing international startup
• Top-of-market salary and equity stake in the company
• Healthcare coverage
• 25 paid vacation days per year and the opportunity for more if needed
• Four-month parental leave
• Annual personal development budget
• We are a global company with remote employees, but we meet in person at least once a year