Address
Form of workPosition Summary
The Account Manager develops service strategy to ensure renewal and growth of business and retention of members for assigned accounts in the Middle Market segment in South Texas.
Fundamental components:
- Achieves individual cross sell, growth/retention targets and customer satisfaction levels.
- Creates collaborative partnerships with internal partners to develop retention and growth strategies for assigned book of business.
- Strategy should be aligned with customer's objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna.
- Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.
- Proactively identifies potential service issues and takes steps to resolve those service issues that arise.
- Develops a mutually rewarding working relationship with various client contacts to ensure renewal of case and retention.
- Follows through on outstanding issues to the point of resolution (e.g., claims and administration issues).
- Offers creative product and service solutions to address client's evolving needs.
- Monitors on an on-going basis client's product lines and services to ensure client's needs are being met.
- Executes tactical components of the account team's business plan for each customer.
- Collaborates with account team members and functional support areas on more complex product or service issues to ensure client's needs.
- Collaborates cross-functionally to identify, implement and monitor the customer's service efficiencies, including performance guarantees.
- Collaborates with team members on case installation to manage the integration of client's and Aetna's internal organizations, ensuring a smooth installation.
Preferred Qualifications
- Experience selling and implementing contract renewals and cross selling additional products is preferred.
- Bi-lingual is preferred but not required.
- Multi-functional experience, e.g., underwriting.
Required Qualifications
- 3 - 5 years prior (Health Insurance) account management experience.
- Well organized and able to effectively prioritize work in a fast-paced environment.
- Active, Texas Insurance License required (Health & Life).
- Must be able to travel within the South Texas Market.
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Job Posting Pay Equity Language Part 1
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Job Posting Pay Equity Language Part 2
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit
jobs.CVSHealth.com/benefits
The Account Manager develops service strategy to ensure renewal and growth of business and retention of members for assigned accounts in the Middle Market segment in South Texas.
Fundamental components:
- Achieves individual cross sell, growth/retention targets and customer satisfaction levels.
- Creates collaborative partnerships with internal partners to develop retention and growth strategies for assigned book of business.
- Strategy should be aligned with customer's objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna.
- Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.
- Proactively identifies potential service issues and takes steps to resolve those service issues that arise.
- Develops a mutually rewarding working relationship with various client contacts to ensure renewal of case and retention.
- Follows through on outstanding issues to the point of resolution (e.g., claims and administration issues).
- Offers creative product and service solutions to address client's evolving needs.
- Monitors on an on-going basis client's product lines and services to ensure client's needs are being met.
- Executes tactical components of the account team's business plan for each customer.
- Collaborates with account team members and functional support areas on more complex product or service issues to ensure client's needs.
- Collaborates cross-functionally to identify, implement and monitor the customer's service efficiencies, including performance guarantees.
- Collaborates with team members on case installation to manage the integration of client's and Aetna's internal organizations, ensuring a smooth installation.
Preferred Qualifications
- Experience selling and implementing contract renewals and cross selling additional products is preferred.
- Bi-lingual is preferred but not required.
- Multi-functional experience, e.g., underwriting.
Required Qualifications
- 3 - 5 years prior (Health Insurance) account management experience.
- Well organized and able to effectively prioritize work in a fast-paced environment.
- Active, Texas Insurance License required (Health & Life).
- Must be able to travel within the South Texas Market.
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Job Posting Pay Equity Language Part 1
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Job Posting Pay Equity Language Part 2
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit
jobs.CVSHealth.com/benefits
