Account Manager (SaaS Renewals & Growth)

Company Overview: Amper's FactoryOS is leading the charge in reshaping manufacturing technology. Born from a need to break free from outdated systems, we're all about simplifying and modernizing the manufacturing tech stack. Through innovative IoT technology, we offer manufacturers around the world a self-installable, real-time monitoring solution that's revolutionizing operations. Our journey is marked by rapid growth, venture backing, and a passion for innovation. Join us at Amper and be part of a transformation in the manufacturing world.

Job Overview: As an Account Manager at Amper, you will be pivotal in driving customer retention and revenue growth. This role is at the heart of our commitment to customer satisfaction, focusing on renewing and expanding our client base. You will manage a significant book of business, ensuring the success of $2-3M in renewals across 80-100 accounts. Your strategic approach and hands-on management will be crucial in maintaining high retention rates and identifying growth opportunities within our customer base. By embodying Amper's values and leveraging our innovative technology, you will play a crucial role in our continued journey to revolutionize manufacturing technology.

Key Responsibilities:

• Customer Relationship Management: Foster strong, long-term relationships with customers to understand their needs, ensure satisfaction, and identify upsell opportunities.

• Renewal and Retention: Manage and achieve renewal and retention quotas, ensuring the successful renewal of existing contracts and minimizing churn.

• Revenue Growth: Identify and leverage opportunities for revenue growth within the current customer base, aligning with company goals.

• Travel and Engagement: Be willing to travel as needed to meet with clients, strengthening relationships and understanding their unique environments and needs.

• Data-Driven Strategies: Utilize customer data and trends to develop strategies for account retention and growth.

• Cross-Functional Collaboration: Work closely with sales, marketing, and product teams to ensure a cohesive customer journey and improve product offerings.

Qualifications:

• Proven experience in managing and growing customer relationships and revenue in a similar role.

• Familiarity with manufacturing software or a related industry, with a strong understanding of customer needs in this sector.

• Excellent communication and interpersonal skills for effective customer engagement and cross-functional collaboration.

• A strategic and analytical mindset, capable of analyzing data to drive decisions and strategies.

• Willingness to travel as required for client meetings and engagement.

• At least 4 years of experience in customer success, account management, or a related field, preferably in a B2B SaaS or manufacturing technology context.

Why Join Amper? At Amper, we’re a rapidly growing business at an exciting turning point. Backed by top investors and driven by a unique, patented approach to manufacturing operations, we’re a team that values customer obsession, embracing reality, high standards, long-term thinking, action-bias, and lean operations. Our IoT products are entirely developed in-house, and you’ll be exposed to a breadth of challenges, from sensor technology to substantial product capabilities and lean manufacturing expertise. Our customers don't just use our products; they invest in us because they believe in what we do.

Your Journey to Joining Amper: Your path to Amper starts with a 15-minute introductory call, followed by an hour-long discussion about your career and an overview of life at Amper. Next, you'll tackle a one-hour take-home assignment. The final step is a 1.5-hour interview to discuss your assignment and delve into role-specific questions. This process ensures a good fit for both of us, paving the way for a successful partnership.

Location: Chicago-preferred (hybrid in-office + virtual)

Reporting: This role reports directly to the CEO.

Benefits:

• Competitive compensation (base + variable)

• Unlimited PTO with a minimum of 2 weeks to promote work-life balance.

• Comprehensive health benefits including medical, vision, and dental.

• 401(k) plan

• Flexible work schedule