Account Manager - Client Growth

About Us:

We're Proof, a fast-growing services company in the legal tech industry. We've built a best-in-class legal services platform that is used by thousands of law firms. Our marketplace platform helps law firms and pro se parties gain access to more efficient, transparent, and accessible legal services that are not traditionally available to everyone. Our main services are Service of Process and E-Filing. We currently support over 3,000 law firms throughout the US, as well as countless pro se parties.

We welcome people from all backgrounds who seek the opportunity to help build a future where access to legal services is readily available, affordable, and efficient. If you have the curiosity, passion, and collaborative spirit to achieve the fundamental change of an outdated industry, come work with us.

What You'll Do:

As the Account Manager - Client Growth, you will be responsible for:

• Client Portfolio Management:
  • Nurture, retain and expand relationships with existing clients to understand their evolving needs and challenges.
  • Serve as the primary point of contact for assigned clients, ensuring their satisfaction, growth, and success.
• Identifying Growth Opportunities:
  • Proactively identify, upsell, and cross-sell opportunities within existing client accounts.
  • Proactively identify expansion opportunities to deepen penetration of our existing client book.
  • Collaborate with the sales and product teams to develop customized solutions that align with clients' business objectives.
• Client Retention:
  • Work closely with the Director of Client Success to ensure high levels of client satisfaction and retention.
  • Address client concerns and inquiries, providing timely and effective solutions in partnership with the Customer Care team.
• Strategic Account Planning:
  • Develop and execute strategic account plans to achieve growth targets.
  • Conduct regular account reviews and identify areas for improvement and expansion.
• Collaboration:
  • Collaborate with the Client Success team to share insights and ensure a seamless client experience.
  • Engage with internal teams to stay informed about product updates and industry trends.

What You'll Bring:

• Proven experience as an Account Manager or in a similar client-facing role for 2-5 years.
• Strong understanding of Legal Industry and the ability to align solutions with client needs.
• Demonstrated success in achieving Client Growth and revenue targets.
• Excellent communication and negotiation skills.
• Ability to travel as needed.
• Ability to work collaboratively in a dynamic and fast-paced environment.

Join our team and play a key role in shaping the growth strategy of our product. If you are passionate about driving user acquisition, engagement, and retention, and thrive in a collaborative and innovative environment, we would love to hear from you. Apply now and be part of our journey towards sustained growth and success.

Compensation

$75,000 to $85,000 base with $100,000-$120,000 OTE dependent on experience and location.

Benefits

• Full time, salary position
• Medical, dental, vision, disability insurance, and 401k available
• Remote work position
• Phone and Internet monthly stipend
• Flexible time off and paid holidays
• Equipment provided

E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.