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Form of workJob Summary:
THE TEAM
Partner Services help manage and oversee strategic supply partners to ensure sufficient supply across Ticketmaster Resale marketplaces. Maintaining and growing these critical relationships is a core focus. The team is highly visible externally and play a cross-functional role internally by helping drive key resale initiatives across operations, support and category management that touch all live event genres (e.g., professional sports, concerts, and theater).
THE JOB
As a Partner ServicesAccount Manager, you will be responsible for owning relationships with Ticket Brokers at executive and operating team levels with the dual objective of providing exceptional service and driving Ticketmaster Resale revenue, Point of Sale and profit goals through a focus on building ticket inventory levels at competitive prices.
You will be tasked with ensuring customer service and broker performance metrics are met throughout the department and will instill a proactive and customer facing mentality throughout the Partner Services team.
Performance will be measured by but not limited to: Revenue growth, Point of Sale growth, improvement in inventory positions, broker satisfaction, and broker retention rates. Performance is easily quantified, and performance assessments are objective. If you thrive in this environment, we may be a great fit.
WHAT YOU WILL BE DOING
• Manage the relationship with our brokers and communicate key focus areas to grow their business and ours. These could include the notification of upcoming events, push to drive additional Ticketmaster Verified inventory, highlighting key Ticketmaster marketing efforts, increasing API adoption and strategic development
• Manage all aspects of the TM Resale Partner Program for assigned partners including reporting, analytics, account support, new opportunity identification, merchandising and strategic development.
• Promptly address burning issues that affect day to day business. These issues include unlocking barcodes, double sales, scan reports, system issues/failures, payments, and many more.
• Communicate escalated issues with the proper departments internally and keep the broker informed throughout the process
• Self-identify deficiencies in supply and take initiative to act accordingly and address with appropriate brokers
• Provide data with respect to inventory management and convey pricing analysis to brokers to help drive best practices to optimize sales on our marketplace
• Proficiently communicate new company initiatives and the value of TM Resale broker tools to drive positive impact to their business
• Capture broker feedback on product and service and communicate the needs of the brokers to internal constituents; You are the voice of the broker
• Demonstrate appropriate level of understanding of industry dynamics and take action to drive positive results.
WHAT YOU NEED TO KNOW (TECHNICAL SKILLS)
• Sales focused Revenue Driver: you are in charge of driving supply from our broker partners. Identifying key areas of opportunity and successfully influencing broker behavior will be critical. Your success is measured by the achievements of your accounts, and it's your responsibility to help them succeed. We want hunters, not gatherers.
• Thoughtful Opportunist: you will need to perform some day-to-day analysis to set your priorities, search for opportunities, convey these opportunities to brokers with real substantiation, and measure your results. We're looking for self-starters who understand how to leverage data and capitalize on business trends and opportunities
• Experienced and resourceful Business Development Executive: developing and implementing growth opportunities in existing and new markets will be key. We're searching for professionals that have a solid track record of creating long-term value for organizations.
• Service-oriented relationship builder: strong relationships with ticket brokers are critical to our success. It is essential to honor our commitments and provide them with timely and impactful support. We're looking for Account Managers that are customer-obsessed and ready to solve the changing needs of our clients.
• Cross-functional team player: we value transparency and helping one another. It's how we roll. There is no ''me'' culture. Communication across the entire team will lead to greater individual success.
YOU (BEHAVIOURAL SKILLS)
• Bachelor's Degree in Business categories required
• 3+ years of sales/service experience
• Familiarity with account management process and customer service
• Outstanding communication, attention to detail and organizational skills
• Ambitious and Motivated individual who is comfortable with a high volume of phone calls
• Assertive yet professional demeanor, persistent and willing to lead the way
• Strong problem solving and issue resolution skills
• Desire to help create a fun and productive culture, leveraging Ticketmaster's focus on sports and music
• Extraordinary team player and ability to thrive in a fast-paced, high-growth, entrepreneurial environment where quality, innovation, speed of decision making and execution are critical to organizational success
NOTE: Being fully vaccinated against COVID-19 and/or providing proof of a negative COVID test at least every 48 hours will be required for this position to work in an office or venue.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITY
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any,
