Account Manager - Organic Social Media

Intro:
Thrive in a dynamic environment and ignite client success!
Join our vibrant team at Joybyte as a Social MediaAccount Manager. This full-time/hybrid (remote/Scottsdale, AZ) role lets you leverage your Social Media passion and client relationship skills to build lasting partnerships and drive results.
Become part of a team that values:

• Fostering strong client connections
• Delivering exceptional service
• Creative and solution-oriented thinking
• Shared commitment to client success

Let us introduce ourselves:
At Joybyte, we're passionate about fostering a positive and collaborative work environment. We offer a comprehensive benefits package including top-tier health insurance, flexible PTO, hybrid/remote work options, and opportunities for professional growth. Become part of a team that values creativity, solution-oriented thinking, and a shared commitment to client success!
What you will do as an Account Manager:

• Client Management & Project Delivery:
  • Become a Client Champion: Build and nurture long-term client relationships, acting as a trusted advisor who understands their needs and goals. Proactively manage their expectations and exceed them through exceptional service.
  • Onboard with Enthusiasm: Create a positive and engaging onboarding experience for new clients. Gather all necessary information and assets for a seamless launch, ensuring a strong first impression for Joybyte.
  • Social Media Maestro: Develop and maintain clear project timelines for Social Media campaigns. Manage the creation and delivery of high-quality content (posts, graphics, ads) on time and within client specifications.
  • Collaborative Champion: Lead client meetings with confidence and foster effective collaboration with internal teams (Social Media Strategist, Content Writer, Graphic Designer) to ensure smooth workflow and timely completion of projects.
  • Communication is Key: Maintain consistent communication with clients throughout the project lifecycle. Keep them informed of progress, address questions and concerns promptly, and ensure transparency throughout the process.

Knowledge and skills required:

• Minimum 2 years' experience in Social Media Account Management (digital marketing preferred).
• Strong understanding of Social Media platforms (Facebook, Instagram, etc.) and content marketing best practices.
• Excellent communication and relationship-building skills - a true "people person."
• Experience managing client accounts, both Social Media-specific and multi-channel.
• Proven ability to manage multiple projects, prioritize tasks, and meet deadlines.
• Problem-solving and strategic thinking skills to develop and implement winning Social Media strategies.
• Proficiency in project management tools and Google Suite.
• A passion for Social Media and a commitment to staying ahead of industry trends.