Account Manager

Are you passionate about advancing or starting a new career with an "employee-owned" company that values your dedication and hard work? At TCDC, you will be part of a team that owns its future! We offer a benefits package with low health care options, 401K match, annual BONUS  potential, and tuition reimbursement just to name a few!  We have a family-oriented culture, and with over 100 years in business, we value every employee and their contribution is an important part of our ability to provide precision aluminum and magnesium die castings manufactured to our customer's specifications.

The primary focus of this position is to serve as the main commercial contact and owner of the client relationship to maintain strong, long-lasting customer relationships and maintain a positive image of TCDC to the customer.  This position will manage the entire book of business on assigned accounts including customer satisfaction and acceptable profit margins for TCDC and serve as the in-house expert including overall knowledge of the customer and their business, forecasting, life of current projects, and next generation of products.

Responsibilities

• • Build, develop, and grow business relationships vital to the success of assigned accounts, and keep the customer informed of the status of all TCDC activities affecting their account.
  • Coordinates customer visits, organizes, and participates in regular business reviews with customers and TCDC management.
  • Identifies and resolves issues and conflicts and communicates account status to Senior Leadership.  Will assist with high-severity requests or issues and escalate them as needed or required.
  • Support and/or aid in negotiations for contracts and agreements with customers.
  • Quotes new part numbers and leads discussions regarding projects, quotes, and pricing.
  • Reviews product performance while in production for process improvements, cost reduction, and pricing to meet gross margin expectations.
  • Price change customer negotiations, as required and/or needed.
  • Monthly, annual, and 5-year forecasting of customer products from SOP to end of life.
  • Coordinate and facilitate completion of customer surveys, self-audits, questionnaires, custom forms, etc. as needed or required.
  • Frequent travel to the customer’s location to maintain a positive relationship.
  • Responsible for knowing and following all environmental, health and safety rules, policies, and procedures for the work area and takes responsibility for ensuring that personal work activity is conducted in such a way as to not affect the safety of themselves or others.

Education

• BS/BA preferred or equivalent combination of experience and education. 
• 5 years experience in sales/customer service/project management
• Sales/Account Management experience including development of quotations and proposals desired.
• Working experience and knowledge of the APQP process per the TS16949 automotive standard is a plus!

TCDC offers a competitive wage and benefits package. For information on TCDC, please visit our website at: http://www.tcdcinc.com. Interested candidates should send a cover letter, resume, and salary expectations to Human Resources via the website.

TCDC maintains a drug-free workplace and requires pre-employment testing including a physical.

Twin City Die Castings Company is an Equal Employment Opportunity Employer.