Account Manager Ii - Gsi Insurance (Remote)

At The Standard, you'll join a team focused on putting our customers first.
Our continued success is driven by a high-performance culture. We're looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what's right - across the company and in our local communities.
We offer a caring culture where you can make a real difference, every day.
Ready to reach your highest potential? Let's work together.
*Please note that this role is fully remote but posted in different locations. We also have an Account Manager 1 posted for those who may not meet the level 2 requirements.
JOB COMPLEXITY:

• Analyzes data that requires thorough evaluation of numerous factors, including understanding what data is needed, understanding company strategy, and balancing long-term customer satisfaction.
• Requires the ability to communicate complex and difficult decisions effectively, ensure customer understanding, and escalate to the GSI Operations Director and GSI Operations and Underwriting Senior Director when appropriate.
• Demonstrates good judgment based on data and customer experience to identify groups for plan design increases.
• Builds and maintains stable working relationships externally with distribution partners and employer groups and internal cross functional teams.
• Possesses an understanding of how Account Management interacts successfully with all areas of GSI and must be able to influence through critical thinking and collaboration.
• Demonstrates ability to fully understand, articulate and provide data driven solutions for customer issues.
• In addition to using developed analytical skills for reporting to ensure accuracy and completeness, this role is responsible for coming up with new ways of visualizing data and developing new reports in support of business persistency and strategy.
• Uses professional concepts; applies company policies and procedures to understand and resolve customer issues. The role discerns the balance of customer needs and company strategic direction.

TASKS:

• Responsible for interacting with distribution partners including direct agency contacts to drive a professional business relationship.
• Ensure GSI inforce groups are actively managed including renewals and updates to plan design.
• Successfully administers all tasks on larger block of business.
• Communicate and complete all tasks timely, accurately and effectively.
• Lead team in strategic lean problem solving and is an agent for change and continuous improvement.
• Proactively identify and communicate growth opportunities and risks to leadership.
• Occasional travel and presentations for strategic distribution partners, leadership, and employer groups. Successfully administers all tasks on block of business.

SUPERVISION:

• Works with GSI Operations Director to execute on GSI strategies and acts independently as a SME to determine methods and procedures on new or special assignments.
• Mentoring for less experienced team members. Provides mentor support and direction to Associate Account Managers.

EXPERIENCE:

• Requires a bachelor's degree in business, marketing, finance or related field with a minimum of 8 years related customer care experience -OR- the equivalent combination of education/experience.
• Advanced experience as an Account Manager within a regulated industry (insurance, banking, healthcare, government, etc.) is required.
• Advanced knowledge/experience with the following software: Word, Excel and PowerPoint.
• Advanced experience of system and product knowledge in the areas of GSI Policy Features, Offer Letters, Policy Administration, Renewal Administration, Maturity and Billing processes, and Commissions is highly preferred, but not required.
• Intermediate knowledge/experience with Salesforce, preferred.
• Demonstrated ability to work well in a team environment and serve as team lead in mentoring other Account Managers.

LICENSING REQUIREMENT:

• Life & Health Insurance license preferred.

#LI-remote
Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range:
$71,000.00 - $104,000.00
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.