Account Manager - Community Outreach

Company Overview:

Our company is dedicated to supporting the greater community of Los Angeles by empowering low-income families to access essential communication resources, thereby improving their quality of life. Our team recognizes the importance of accessing fundamental telecommunications tools, which is why we employ a direct-to-consumer approach to ensure our impact is significant, immediate, and easily accessible to those that need it. 

As an Account Manager at our organization, you will play a pivotal role in coordinating our outreach program, ensuring compliant enrollment for eligible families, and delivering exceptional customer service to maintain our prominent position as a premier business consulting firm..

Why Us?

• Join a team committed to providing excellent customer service while working with brands that want to make a difference in our communities
• Thrive in an open office setting that fosters teamwork and collaboration
• Benefit from the guidance of an assigned mentor and coach to facilitate your professional growth
• Enjoy regular social team events, networking opportunities, and quarterly regional conferences
• Access excellent company benefits and seize advancement opportunities

Key Responsibilities:

As an Account Manager, you will be responsible for managing relationships with our business customers, offering face-to-face support for our outreach program. Your primary duties will include handling customer inquiries and resolving basic enrollment issues, such as address changes, order processing, and billing/payment matters. Additionally, you will:

• Serve as the primary point of contact for enrollees and assist in solving and addressing issues and inquiries.
• Escalate more complex product-related issues to the appropriate department.
• Efficiently process a high volume of customer inquiries related to our communications enrollment program.
• Skillfully troubleshoot customer problems, identify root causes, and utilize resources to resolve issues.
• Escalate unresolved issues to the appropriate resources when necessary.
• Maintain accurate customer information and ensure the correct entry of contact details.
• Meet job standards, including quality standards, outreach objectives, and KPIs.
• Provide guidance and mentoring to less experienced team members when required.

Educational Requirements:

• A high school diploma or GED is a minimum requirement for this role.
• An associate or bachelor's degree is preferred, or an equivalent combination of education, training, and work experience.

Key Skills and Qualifications:

• Familiarity with the company's products, services, and business operations to effectively address customer inquiries.
• Exceptional customer service skills that cultivate high levels of customer satisfaction.
• Strong verbal and written communication skills.
• Proficiency in computer navigation and operation.
• Demonstrated effectiveness in interpersonal skills and sensitivity when dealing with others.
• Ability to work both independently and collaboratively in a team environment.

Join our dynamic team as an Account Manager and make a positive impact on our Community Outreach efforts while advancing your career in a supportive and rewarding environment.

#LI-OnSite

Powered by JazzHR

qw6D4uOfWd