Director - Analytics And Risk - Fraud

TITLE: DIRECTOR - ANALYTICS AND RISK - FRAUD
STATUS: EXEMPT
REPORT TO: SVP - CREDIT DECISIONING AND MODELING 
DEPARTMENT: ANALYTICS AND RISK
JOB CODE: 11457

pay SCALE: $159,700.00 - $180,000.00 ANNUALLY

GENERAL DESCRIPTION:

The Director Analytics/Risk, Fraud is responsible for development and management of risk/return strategies and ongoing risk management of Golden 1's Lending and Deposit programs to meet member financial needs, enable sustainable growth and optimize economic returns. 

PURPOSE STATEMENT:

Efficiently and effectively manage product risk and provide insight into the development/management of financial products and services that meet members' needs and improve financial health.  Ensure the financial safety and soundness of Golden 1 through the active management of product guidelines and economic returns to enable sustainable growth.

TASKS, DUTIES, FUNCTIONS:

1. Risk Strategy: Develop and implement key strategies to assess, manage and mitigate risk (credit, fraud, retention, etc.) for lending and/or deposit products.  Coordinate with Product Management, Operations and Finance teams to develop and implement risk and pricing strategies that deliver appropriate economic returns for Golden1.
2. Customer Analytics: Manage development of customer segmentation and lifetime value analysis to enhance customer acquisition, usage, retention, and satisfaction.
3. Reporting and Analytics: Design, develop and present risk/return related data, insights, and recommendations to senior management, providing valuable inputs for decision-making and strategic planning. Build, monitor and revise testing strategies based on prior learning.
4. Risk Identification: Identify risks to the organization via ongoing reporting and surveillance of key metrics and portfolio trends. Ensure risk metrics are appropriate and adequate for risk monitoring.
5. Experience Improvement: Identify opportunities to leverage technology and streamline risk processes, driving automation, efficiency, and improved member experience.
6. Industry Monitoring: Stay updated on industry trends, regulatory changes, and best practices in retail risk management, and implement relevant changes to enhance the organization's risk operations.
7. Regulatory Compliance: Stay abreast of relevant industry regulations and compliance requirements related to retail financial services products. Ensure that product risk is managed in accordance with applicable laws and regulations.
8. Team Leadership: Provide guidance, mentorship, and leadership to a team of analytics/risk associates, fostering a collaborative, engaging, and innovative work environment. Promote continual learning, professional growth, and development within the team.
9. Credit Risk Management Committee: Develop action plans for discussion and voting in CRMC related to market conditions and associated impacts on credit and fraud risk.
10. Teamwork: Collaborate with cross-functional teams, such as marketing, finance, operations, and IT, to align around business outcomes and foster effective partnerships to deliver defined outcomes. 
11. Represent credit union in contacts with business and trade associations, members, and regulatory agencies. Attend civil functions and otherwise promote the credit union's image.
12. Plan, organize, direct and control budgetary activity for direct reporting departments.
13. Develop and maintain an understanding of the pertinent regulatory requirements and Risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union's risk appetite, and ensure operational integrity and compliance with applicable regulations.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:

1. Effective oral and written communication skills.
2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

1. INTERNAL:  Board of Directions, Management Group, and Staff
2. EXTERNAL:  C.C.U.L., community organizations, vendors, suppliers, and peers in financial institution.

QUALIFICATIONS:

1. EDUCATION: Bachelor's Degree in a quantitative discipline
2. EXPERIENCE: Ten years of professional experience with seven years or more of Analytics and/or risk management experience with an emphasis on retail or business financial services products.
3. KNOWLEDGE/SKILLS:

• Demonstrated excellence as a strategic thinker who can put plans into action to achieve mutually agreed upon goals in a fast-paced professional environment.
• Proven track record of successfully developing and managing risk strategies for retail products within financial services during differing macro-economic environments. 
• Understanding of the various risks (credit, operational, market, etc.) and management approaches within retail financial products and digital/analog operations.
• Excellent analytical skills and ability to leverage data and customer insights to inform product, risk, pricing, and marketing strategies.
• Excellent communication, collaboration, and leadership skills, with the ability to influence and inspire cross-functional leaders and teams, vendors, and other credit unions.
• Ability to effectively synthesize analytic results into concise and impactful business cases with clear recommendations.
• Strong project management skills, including the ability to prioritize tasks, manage timelines, and deliver results in a fast-paced environment.
• Solid background with analytic, statistical and data manipulation tools such as SAS, R, SQL and/or Python.

PHYSICAL REQUIREMENTS:

1. • Prolonged sitting throughout the workday with occasional mobility required.
   • Corrected vision within the normal range.
   • Hearing within normal range.  A device to enhance hearing will be provided if needed.
   • Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
   • Extensive travel by car or public conveyance for out-of-area locations or across the United States.

LICENSES/CERTIFICATIONS:

Possession of a valid California driver's license desirable but not essential.

THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE.   HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.

REV. 9/27/2023