At Micrologic Associates, we provide top notch products, services, and support to our clients in the car wash and quick lube industries. Offering a variety of equipment and software solutions, we aim to shape the future of car washing with cutting-edge products and services that recognize the changing needs of the industry. We thrive on turning ideas into solutions and always strive for excellence.
Micrologic is seeking a qualified Account Manager to add to our team of dedicated, trusted, experienced & professional personnel. The Account Manager will be an integral part of the Client Engagement team.
Essential Job functions Include:
- Build successful long-term clients relationships
- Overall hands-on responsibility for managing the customer relationship with the emphasis on being proactive in providing information and resolving issues
- Escalate issues when required to the appropriate internal or external resource
- Prioritizing and driving resolution on escalated customer issues
- Create and enhance processes to achieve quality control required goals
- Promoting opportunities for two-way communication including keeping customers informed of order status, technical resolutions and process or procedural changes
- Learn and demonstrate competency in the Micrologic product suite as well as establish a thorough understanding of our products and processing services
- Manage client and project implementations ensuring agreed upon timelines and deliverables are met
- Ensuring all project related tasks are completed in the required time frame both externally (by the client) and internally (by various departments)
- Perform standard and ad hoc reporting for customers and management
- Create accurate daily/weekly status reports
- Schedule and chair status meetings
- Direct oversight of all day-to-day operational activities for customer
- Email Support
- Transaction and Procurement Management
- And other duties as assigned by Management
Skills & Knowledge:
- Bachelor's degree (B. A. / B. S.) from four-year college or university; or equivalent combination of education and experience.
- Possess significant experience in customer relationship management, solutions design, and the implementation and/or support of enterprise software for large, complex customers related to the service industry.
- Specific expertise in information technology service industry is highly desirable.
- Proven ability to collaborate and build strong relationships with customers especially at the Executive level
- Proven ability to engage across corporate functions (Professional Services, and Product Management)
- Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
- Adept at multi-tasking with success and confidence
- Motivated and have the ability to work effectively in a fast-paced environment
- High energy and drive with a can do attitude
- Passion for customer service
- Ability to work independently with speed, accuracy and quality
- Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Project
- Project management
Compensation:
- Salary is commensurate with experience.
- Benefits are available after 90 days of employment.
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Office
Education:
- Bachelor's (Preferred)
Experience:
- Account Management: 1 year (Preferred)
License/Certification:
- PMP (Preferred)
Ability to Relocate:
- Parsippany, NJ 07054: Relocate before starting work (Required)
Work Location: In person