AddressAre you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
The Carrier Account Manager will know all aspects of Optimum Carrier’s product suite including all features and functionality, and pricing. Provides feedback to AE’s and Director regarding customer satisfaction, dissatisfaction, future customer needs and reactions to current offers as well as competitive situations. The CAM will focus on writing new customer orders into Salesforce, along with processing customer disconnects and move orders. They will learn our clients pricing proposal process and collaborate with AE’s to respond in a timely manner. Other functionalities will be collaborating with Service Delivery, Order Processing, Sales Engineering and Billing.
Responsibilities
- Meet or exceed assigned sales performance goals and objectives on a monthly, quarterly, and annual basis.
- Supporting Account Executives with Order Entry
- Processing customers disconnect requests
- RFP desktop estimates and quoting
- Assist AE’s with contracts when needed
- Entering quotes in Salesforce in order to get engineering feedback when applicable
- Understand all aspects of Optimum Carrier’s product suite including all features and functionality, and pricing. Provides feedback to AE’s and Director regarding customer satisfaction, dissatisfaction, future customer needs and reactions to current offers as well as competitive situations.
- Composes proposals as required
- Prioritizes workflow to meet goals and deadlines,
- Responsible for ongoing tracking and maintenance of sales activities in Salesforce.com.
- Provides regular updates and adjustments to management as needed.
- Collaborate with AE’s, Director, Service Delivery, Order Processing, Sales Engineering and Billing.
Qualifications
- A minimum of 5 years' experience in Telecommunications
- Demonstrated ability to have met and exceeded revenue goals.
- Demonstrated ability to navigate through Salesforce
- Highly adept at engaging and qualifying customers with our suite of Carrier services
- Demonstrated ability to develop relationships with clients.
- Strong problem solving and decision-making skills and the ability to interpret and utilize research to develop and support solution-based programs for customers.
- Ability to research, prepare and deliver client proposals and presentations for Account Executives when required
- Excellent communication skills, both written and verbal.
- Experienced computer skills to include the full MS office suite
- Strong knowledge of Salesforce.com
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
