General Manager

LA CONDESA IS HIRING FOR A GENERAL MANAGER

Compensation: 80-90K, full benefits + 20% annual bonus potential
La Condesa is inspired by the culture, energy, and cuisine of Mexico City’s namesake bohemian neighborhood, located in the heart of downtown Austin’s 2nd Street District. This energy translates to a positive, teamwork-driven spirit and passion for serving our guests, as well as our community. Our seasonally-changing menu further reflects our commitment to sustainability, through responsible sourcing of only the best ingredients from our local farmer community. We also legit have the best margaritas in all of Austin. Ask anyone.

POSITION OVERVIEW

At New Waterloo, a General Manager (GM) is a strategic business partner, capable of driving culture, experience, and operational success. The GM should be a versatile leader who can facilitate the exchange of ideas, orchestrate internal & external communication, and motivate teams. They are responsible for actively assessing business objectives and making decisions that deliver operational efficiency, financial performance, and exceptional guest experience. The right candidate can inspire meaningful impact within both the restaurant and the community in which it operates. Most importantly, a successful General Manager will bring a strong passion for hospitality that contributes to New Waterloo’s culture and values.

• Act as a strategic business and thought partner in collaboration with New Waterloo to develop and implement company goals, business plans, and budgets
• Provide leadership and management support to all departments while overseeing day-to-day operations
• Actively manage financial goals and targets; maintain budgets and optimize expense structures
• Initiate, implement, understand, and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll, and month-end analysis
• Oversee the recruitment and training of new team members; responsible for planning, documenting, implementing, and monitoring department training programs
• Monitor team productivity, manage them to goals, and drive workplace cultural norms that align with the organization’s values
• Lead a team that continually challenges the status quo and current way of doing things to seek more efficient ways of operating in the market and executing a high-quality, consistent guest experience
• Oversee the entire guest experience, from pre-arrival through departure; review, understand, and follow up on guests’ needs
• Analyze, diagnose, and effectively problem-solve challenges that arrive for guests; engage with guests to better understand areas of opportunity and strategize adjustments to enhance the experience
• Work cross-functionally with Brand, Marketing & Partnerships, to develop authentic storytelling practices, partnering to develop social impact content that highlights the restaurant s commitments and progress
• Oversee the weekly work schedule of all personnel, maintain appropriate databases, and review payroll records for appropriate personnel
• Create and support a cooperative and collaborative work environment where employees work productively and develop professionally
• Administer and train on progressive discipline policies and procedures
• Ensure that all staff is delivering the level of service in accordance with the New Waterloo Standard Operating Procedures
• Possess a thorough understanding involving the maintenance of the operation
• Possess a thorough understanding of services and offerings and oversee planning and pricing of all items