Account Manager

THE COMPANY:

Aria Care Partners is the leader in delivering integrated, on-site dental care to over 3500 long-term care and skilled nursing facilities across 25 states. The company model integrates insurance, sales, and provider businesses with principles of innovation, customer support and teamwork to deliver an unparalleled customer experience to nursing homes with over a 98% customer satisfaction rating. Executing on this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Included in its philosophy and important to our brand are the company values which include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration.

THE POSITION:

We're looking for an Account Manager who would enjoy working for a company that makes a difference in the geriatric population's lives in communities across the nation. The primary function of this position is to provide excellent customer service, retention of existing accounts, and insurance sales.

• Retention of existing facilities: Sustains rapport with key accounts by making periodic visits – at a minimum once per quarter; exploring specific needs; anticipating new opportunities.
• Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing quality and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Keeps promotional materials ready by coordinating requirements with marketing department; inventorying stock; placing orders; verifying receipt.
• Plans meetings and attends trade shows
• Protects organization's value by keeping information confidential

THE LOCATION:

The Account Manager position is a remote position that includes a combination of field days and home office days. We are looking for someone to service the eastern part of North Carolina. This role REQUIRES overnight travel and the individual MUST reside within the territory.

The Pay:

• Competitive Pay + bonus
• Full benefits
• 12 paid holidays including a week at Christmas

WHY SHOULD YOU APPLY?

• Ability to work for a company that cares and makes a difference.
• You enjoy feeling challenged and driven to exceed goals
• Full time with benefits.

REQUIRED FOR THE POSITION:

• Associate's or Bachelor's degree preferred
• 3-5 Years previous applicable experience
• Preferred prior work experience within senior living communities, sales, and life/health insurance
• Reliable transportation
• Ability to Lift Up to 50 Pounds

OTHER QUALIFICATIONS:

• Preferred skills - experience using Salesforce and Microsoft Office applications including Excel, Word, and Outlook.
• Problem solving skills - strong analytical and critical thinking skills to identify problems and develop innovative solutions.
• Customer service - responds promptly to requests for assistance and strives to continually improve service.
• Planning/organizing - the ability to manage multiple tasks to ensure that assignments are completed in a timely and productive manner.
• Quality control/Attention to detail - demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance.
• Adaptability - adapts to changes in the work environment and is able to deal with frequent change, delays, or unexpected events.
• Dependability - consistently at work and on time, follows instructions, takes responsibility for own actions, responds to management direction.
• Efficiency - the ability to visit required number of weekly visits in a timely manner without sacrificing quality.
• Teamwork - Able to work in team environment.
• Communication - Strong written and verbal communication skills.
• Education of Aria Care Partners' mission & services to potential facilities.
• Currently possess a life/health insurance license or the ability to successfully complete the licensing course and exam.
• Territory management – the ability to plan weekly travel throughout the state to visit with nursing home staff and residents.
• Daily Travel with potential for 50% overnight stay.