Account Manager

Overview:

We are seeking an experienced and driven Account Manager to support North American accounts.   As an Account Manager, you will play a crucial role in building and maintaining strong relationships with our customers in the life sciences and other industries. You will be responsible for managing key accounts, ensuring customer satisfaction, and driving business growth. This is an exciting opportunity to contribute to a fast-paced and global organization at the forefront of providing high-quality solutions to that make the world safer, healthier, and more productive.

• Account Management:
• Develop and maintain long-term relationships with key accounts.
• Serve as the primary point of contact for assigned accounts, addressing inquiries, providing product information, and offering exceptional customer service.
• Understand customers’ specific needs, requirements, and challenges to provide tailored solutions and ensure customer satisfaction.
• Regularly communicate with customers to assess their satisfaction levels, identify areas for improvement, and proactively address any issues or concerns.
• Proactively works with customers to support having payments on time.
• Collaborate with global cross-functional teams to ensure the successful execution of client orders, projects, and deliverables.
• Account Planning and Strategy:
• Develop account plans and strategies in collaboration with the sales and marketing teams to achieve sales targets and business objectives.
• Monitor account performance, analyze sales data, identify areas for improvement, and make data-driven recommendations.
• Forecast and manage account budgets, revenue projections, and sales pipelines.
• Collaborate with internal teams on product development, pricing strategies, and marketing campaigns based on customer feedback and market insights.
• Prepare and perform quarterly business reviews with key accounts.
• Business Development:
• Identify and pursue opportunities for organic growth within existing accounts, upselling additional products or services, and expanding the company's presence.
• Stay updated on industry trends, market developments, and competitors' activities to identify potential new customers and market opportunities.
• Conduct market research and analysis to identify potential prospects, develop leads, and generate new business opportunities.
• Collaborate with the commercial team to develop sales strategies, create proposals, and negotiate contracts with new customers.

Success Traits of the Account Manager

• You can build and nurture successful relationships with customers. You are approachable, empathetic, and attentive to their needs. You build strong connections and foster trust and loyalty, leading to long-term partnerships.
• You are a great communicator. You articulate your ideas clearly, actively listen to customers, and effectively convey the value of your products or services. You are clear and persuasive and strengthen customer relationships and drive success.
• You always prioritize the customer. Understand their unique challenges, anticipate their needs, and provide tailored solutions. You go the extra mile to ensure customer satisfaction and foster loyalty and generate repeat business.
• You take a strategic approach to your accounts. You analyze market trends, identify growth opportunities, and develop account plans to achieve your sales targets. By thinking strategically, you proactively address challenges and maximize your results.
• Your approach to problem-solving is beyond reproach. You analyze issues, identify the root causes, and find innovative solutions to meet your customer’s needs.
• You are motivated by results and strive for excellence. You set clear goals, develop action plans, and work consistently to achieve and surpass your targets. You are results-driven, and it fuels your success and contributes to your company's growth.
• You can work closely with cross-functional global teams such as operations, engineering and customer support. You share information, collaborate effectively, and align your efforts to provide exceptional customer experiences.

• Bachelor's degree in a relevant field (e.g., business, marketing, life sciences) is preferred.
• Proven experience as an Account Manager or in a similar customer-facing role within the life sciences, filtration, or medical industries.
• Deep understanding of the life sciences industry and its unique challenges, particularly in relation to technical applications.
• Strong sales and negotiation skills, with a track record of meeting or exceeding sales targets.
• Excellent communication and interpersonal skills, with the ability to build rapport and maintain effective relationships with clients.
• Strong problem-solving abilities and the capacity to think strategically and analytically.
• Self-motivated, results-oriented, and able to work independently as well as collaboratively in a team environment.
• Proficiency in SalesForce and Microsoft Office Suite.
• Willingness to travel 25+% as needed.

More about Us

Porex is part of Filtration Group. Filtration Group is a global market-leading provider of filtration consumables that are designed to drive innovation and deliver solutions across a broad spectrum of applications and end-markets, with a focus on life sciences, indoor air quality and industrial technologies.  With a global workforce of nearly 10,000 dedicated team members and a footprint that spans 27 countries, we are committed to partnering closely with our customers to further our mission to make the world safer, healthier and more productive.  Cultivating Talent and building strong Teams are critical to our success. We know that fulfilling our mission is only possible when we foster an entrepreneurial culture built on a foundation of trust, in which our leaders exhibit a strong bias for action. Join us as we build a truly remarkable company that will long outlast us! 

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This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory, or environmental demands may be referenced to communicate the way this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Filtration Group will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. 

Filtration Group is committed to creating an inclusive work environment for all team members, regardless of race, gender, religion, sexual orientation, age, disability, genetics, veteran status, marital status, or any other characteristic protected by law.  We believe the work we do and the mission we spread is at it’s best when everyone feels free to be their most authentic self.