Account Manager

POSITION PURPOSE:

At Reddy Ice, we are committed to becoming North America’s “Total Ice Solution”. How? By living the Reddy Ice Way through operational excellence, growth, and obsession for the customer.

The Account Manager is responsible for working directly with national and regional customers to maximize account penetration and customer retention. This role is highly collaborative and requires a strong understanding of key internal (Commercial Team) and external (customer) objectives.

TRAVEL REQUIREMENTS: Up to 30%

DUTIES AND RESPONSIBILITIES:

• Establish, grow and manage relationships across multiple decision points within the customer’s organization (Purchasing/Sourcing, Category Management, Supply Chain, Retail Operations and Marketing) through personal sales and planning calls, participation in association events and shows, and entertainment.
• Verify and validate all new procedures, service changes, and system modifications to Customer accounts and successfully communicate them cross functionally within the Reddy Ice organization.
• Conduct monthly and quarterly customer account reviews.
• Identify any changes in customer’s needs and/or business requirements.
• Develop specific action plans to grow existing customer accounts based on actionable sales reporting data analysis.
• Create and implement new reports as well as modify existing reports as needed.
• Subject Matter expert in sales and reporting tools (AX, Ice Genie, SugarCRM, Driver Dashboard, and Customer Portals)
• Manage strategic key account initiatives, new store within existing customers opening/set-ups and closings.
• Work with Accounts Receivable to improve collections process and reduce aging dollars to align with company objectives.
• Recommends improvements in data, systems, processes, analysis, and results.
• Assumes other duties and responsibilities required or assigned by management.
• Adhering to the Code of Business Ethics is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Marketing, Finance, Business or related discipline preferred.
• 3-5 years of relevant key or national account retail/non retail sales experience or account management.
• Proficient in Microsoft Suite and CRM Proficient with business analysis tool navigation and analysis
• Strong work ethic. Demonstrates a sense of urgency to deliver results.
• Excellent communication and presentations skills.
• Solid background developing and maintaining relationships with both internal team and external National / Regional customers.
• Customer business development and planning experience.
• Effective project management, sales, and negotiation skills.

Job Type: Full-time

Pay: $60,000.00 - $72,000.00 per year

Experience level:

• 2 years

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Travel requirement:

• Up to 25% travel

Work Location: In person