Account Executive, Gobi

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

Your Opportunity

As an Account Executive you will be responsible for maintaining business with current customers and growing the territory with new business by identifying and selling GOBI products and services. The Account Executive is responsible for developing new customers and maximizing selling opportunities. Through a consultative sales process, the successful candidate will provide library workflow solutions designed to increase library efficiency, retain current sales, generate and pursue new business opportunities, and build customer loyalty. The position is territory-based and is currently 100% remote.

• Sell GOBI Library Solutions products and services to assigned accounts through telephone, e-mail, and virtual meetings
• Achieve sales quota(s) for given fiscal year as determined and announced by Sales Management
• Provide monthly assessment of territory sales, trends, and opportunities
• Achieve an expert knowledge base of GOBI products and services and working knowledge of the competitive landscape
• Recommend product and workflow/service solutions to increase library efficiency by providing support, training, information, and data driven guidance to assigned libraries
• Facilitate collection development process between GOBI and the library customer through new collection methods such as demand-driven acquisitions, evidence-based acquisitions and eCollections.
• Manage the sales process utilizing internal resources including Customer Relationship Management (CRM) software, GOBI ordering platform, technical service and collection development applications and interfaces
• Communicate and interact with multiple departments and business units (Operations, Information Systems, Distribution, Continuations, Customer Service, Publisher Relations, Human Resources, Technical Services, Senior Management, Accounting) to ensure adherence to customer requirements

Your Team

You will be welcomed as a member of the GOBI Domestic Academic Sales Team, which has 12 experienced librarians and sales professionals serving our US and Canadian customers along with the larger Sales and Marketing organization. Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as an Account Executive as well as your development and career growth at EIS.

About You

• 2+ years of experience working in a library or organization providing library services
• Sales experience in relatable industries
• Knowledge of library technical services, systems, and other bibliographic databases
• Superior written and verbal skills, including telephone skills, coupled with very strong interpersonal skills.

What sets you apart

• Self-motivated, critical thinking skills, well organized, detail-oriented, flexible, and creative, and ability to prioritize and work independently
• Ability to make first time (cold) calls, manage customer accounts, understand content and functionality as well as the understanding of on-line services as they pertain to information delivery
• Must be able to think independently and make decisions based on the comparison and evaluation of relevant information: exercising discretion and independent judgment are essential
• Experience working remote or in a home office.

Our Offer to You

Target Annual Compensation Range: $51,100-$73,000. This Pay Target range includes a typical sales commission based on retention and growth. The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.

EBSCO provides a generous benefits program including

• Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
• Retirement Savings Plan
• Paid Parental Leave
• Holidays and Paid Time Off (PTO)
• Mentoring program
• And much more! Check it out here: https://www.ebsco.com/about/benefits

Diversity, Equity, and Inclusion at EBSCO

We work hard to embrace diversity, equity, and inclusion and encourage everyone at EBSCO to bring their authentic selves to work every day. We have a wide representation of employee resource groups. To learn more, visit https://www.ebsco.com/about/diversity-equity-inclusion

The EBSCO Way

At EBSCO, our culture is defined by ten guiding principles. We put our customers first, and we're always looking for ways to innovate and improve. We make decisions based on facts, communicate openly, and hold ourselves accountable for results. Trust, respect, and care for each other are essential to how we work. Every day, our actions and teamwork shape who we are as a company. To learn more about our culture, visit https://www.ebsco.com/about/culture.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.