Account Executive

Job Overview:

The Account Executive, Public Safety is a true sales hunter and focuses on the customer life cycle and support for the growth of accounts in the field of Public Safety, serving First Responders. They leverage prior Public Safety industry experience to drive sales, renew contracts, improve customer satisfaction, and increase revenue while driving customer retention. Our Account Executive performance is evaluated on the ability to meet sales expectations and maintain a high level of job performance through a variety of metrics focused on building the business. The quality and method of work is consistently completed in accordance with the company's core values.

Job Responsibilities:

• New Sales activities: Utilizes contact list to call leads to generate sales opportunities. Exceed monthly sales, renewal, and churn target goals. Welcome customers to the company and review service agreement, answer questions regarding service, and probe for additional business. Sustain monthly call goals as expectations dictate.
• Account Management and Maintenance Activities: Establishes and cultivates customer relationships to drive sales and increase customer base. Complete Customer account maintenance resulting from account reviews. Provides account analysis to determine up-sell and renewal offers. Supervise and resolve customer issues. Tracks individual account activity and results.
• Completes extensive data entry, system navigation, and utilization required, including independent analysis and sophisticated decision making related to information. Accuracy and efficiency in data entry required.
• Participates in continuous training opportunities to maintain knowledge of products, services, and sales approaches. Uses automated knowledge system, as well as any training tools provided to deliver outstanding service to meet the company's efficiency and quality standards.
• Attains productivity and sales goals based on targeted metrics. Meets/exceeds all departmental goals and business objectives.
• Demonstrates positive and coordinated behavior with customers and coworkers. Demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct.
• Disburses adjustments and credits as appropriate within established limits and criteria.
• Supports team initiatives and creates an inclusive environment.

• 10+ years of service as a first responder.
• Part of procurement process in their agency.
• Leadership rank.
• High level of technical understanding.
• B2B sales experience.
• 2-4 years experience selling within the Public Safety vertical.
• 2-4 years experience in the Public Safety industry.
• 2-4 years Demonstrated track record of sales success in business sales (B2B).
• 2-4 years experience in Wireless Industry/Telesales/Technical Sales.