Account Director (Social Media)

The Social Element:

Hello! We are a leading global independent full service Social Media agency, founded 21 years ago. Our 260+ team members look after some of the world’s largest brands (Mondelez, Diageo, Dr Pepper). We pride ourselves on our ability to build strong relationships with our clients enabling us to be the voice of their brand on Social.

We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that Social Media presents the best opportunity for brands to engage emotionally with their audience.

Client Services Function: ‍‍

As the ultimate relationship brokers, it’s our job to create partnerships internally and externally, mine for opportunities that could benefit from creative problem-solving, and ensure that the agency’s service offering remains competitive and profitable.

We are tasked with leading our clients to do the best work of their lives while leading the team to live their best lives. It’s a balancing act that takes complete passion for this industry, and a willingness to go all-in, mess up, and try again.

Is this you?

You are a dynamic, enthusiastic and experienced Account Director who is proud of the strong relationships you have built with former clients and fellow agency team members.

You’ve learned that being an incredible Account person requires you to think 5 steps ahead of your clients, and that proactivity is key. You love to understand and get under the skin of your clients’ business and challenges. You have energy for days, and you love building trustworthy connections with your team, and with your clients.

As our next Account Director, you’re a seasoned pro that has been through the ups and downs of agency life, and you have grown stronger from it. Now you’re able to utilise that experience to help manage some of our biggest client accounts such as Mondelēz, Peloton, Diageo, and Keurig Dr Pepper. You thrive in a lively environment, love learning, and wear your passion for the client on your sleeve.

Sound like you? We’d love to talk to you about this position!

What You’ll Do

The Account Director will be responsible for establishing, maintaining, and growing strong client relationships. This responsibility includes maintaining stable client relationships and achieving growth on existing accounts.

• Build Strong Client Relationships: You’ll maintain and achieve growth on existing accounts, driving client satisfaction at every touch point, and engaging in meaningful discussions with clients and partners to take actions to improve the business.
• Spot opportunities for account growth: You’ll proactively identify areas of opportunity to grow accounts and drive revenue.
• Lead on account planning and profitability: You’ll play a key role in leading and developing annual scopes of work, yearly planning, quarterly business reviews and account reviews. You’ll think critically to anticipate and understand client needs and workflow to ensure work is delivered on time and within budget.
• Confident and Clear communicator: You’ll form and articulate strong points of view informed by a confident understanding of the business and landscape of your clients. You’ll exude calm under pressure, turning obstacles into wins, and handle uncomfortable conversations with grace and positive intent.
  

About You

• A Chameleon:
• Ability to think big picture one minute and get into the weeds the next
• Have worked on highly ambitious, nimble teams and can stretch to fill any need — rolling up your sleeves to get the work done doesn’t bother you
• Solutions Oriented:
• Lead the team to proactive thinking that not only builds the client's business but also helps grow the agency creatively, or financially
• Ability to identify any red flags and recommend proactive solutions to mitigate any risk.
• Passionate:
• Continually staying up to date on industry trends, emerging technologies, and Social Media platform changes to identify opportunities for innovation and growth.
• Passionate about results and demonstrating a strong ROI for our clients.
• Confidence and Gravitas
• Foster a positive and collaborative work environment, encouraging teamwork, open communication, and a culture of excellence across the agency’s cross-functional teams. Inspiring confidence with everyone you work with.
• Great negotiator. Articulate and persuasive when communicating work and ideas.
• Continuously learning:
• Curiosity about clients’ business and a passion for solving business challenges.
• Love being the expert in the room and are continuously looking for ways to expand your knowledge.

Requirements

• Proven experience working as an Account Director within a social/creative agency account management team, leading accounts for high-profile brands
• Proven experience within Social with a deep understanding of various Social Media platforms, trends, best practices, and the ability to translate data into actionable insights
• Proven experience in account forecasting, team training and client issue resolution.
• Proven commercial success by maintaining account profitability and achieving organic growth.
• Previous experience in managing large accounts with minimal supervision

Benefits

Please note these benefits are applicable to US employees only

100% Remote working

36 days of holiday (including the bank holidays)

Birthday off

‍ Annual Occasion Day off for an important event

1 Volunteer day off

Paid Sick time off

• ️ Group Insurance Medical plans with generous employer contribution, including one plan that is employer covered

You can find out more about additional benefits by talking to our talent team or visiting our careers page here.

The Hiring Process

The hiring process for this position will be made up of the following stages:

Initial Call with one of our Talent Team Members

First Interview with Managing Director and a Key Team Member

Task

‍‍ Final Interview with CEO and a Key Team Member

✔️ Pre-hire Reference Check (this will be from past not current employers)

The Social Element Values

Work according to the company values

Do it Well

Be One Team ‍‍

Do the Right Thing ✔️

Keep Pioneering

Make Them Smile

Our Diversity, Equality & Inclusion Commitment

We are proud to be an Equal Opportunity employer. Our recruitment process is fair, transparent and based on merit, skill and experience related to the role. We welcome applications from diverse and under-represented groups regardless of their background.

We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you!

How To Apply ️

If all this sounds like you, simply upload your CV/resume and a cover letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won’t be able to process your application:

• Details of your professional experience within account management
• Details of your personal/professional experience in Social Media
• Why you are interested in being part of our team at The Social Element

***If you would prefer to submit your application in a different format, please feel free to get in touch with us at talent_tse@thesocialelement.agency and we will be happy to assist you in any way we can.

We are excited to receive your application! ❤️