Patient Financial Services Assistant Director

All the benefits and perks you need for you and your family:

• Paid Days Off from Day One

• Student Loan Repayment Program

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Days

The community you’ll be caring for:AdventHealth Tampa

• AdventHealth Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.

• Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery

• Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come

• Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.

The role you’ll contribute:

Under administrative guidance, monitors receivables of all applicable insurance payers, including governmental or third party agencies to ensure timely, accurate claims submission and claims reimbursement. Directs managers and/or supervisors in their performance and carries out programs and standards set by Director. Promotes leadership and cooperation amongst Patient Financial Services (PFS). Proactively involved with leadership team and all appropriate stake holders in strategic planning, ensuring performance improvement directives and avoidable claims reimbursement issues are recognized and corrected appropriately. Performs leadership duties in absence of the Director. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to Florida Hospital Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.

The value you’ll bring to the team:

• Plans, develops, organizes, and manages all staff in daily operations of working payments, denials, correspondence, and credit balances as appropriate. Responsible for all Insurance Reimbursement outcomes in assigned areas.Communicates with executive management regarding status of Finance, to include planning, budgeting and implementation of all PFS department operating procedures.Monitors staffing levels to maintain performance and contribute, directly or indirectly, toward all department key performance indicators while meeting budgetary constraints.
• Monitors A/R by reviewing all payer account listing logs averaging from $30 million to $300 million per payer, ensuring all accounts reaching days in A/R over 60, 90 and 150 are processed, and identifies barriers causing delay in payment. Follows up as appropriate with payers and contract manager for resolution.Reports all issues identified at quarterly JOC meetings/state meetings for Governmental Agencies, as applicable.
• Monitors all accounts pending DNFB and RMAU on a weekly basis ensuring timely billing per payer requirements and Federal Regulations; escalates as needed to resolve issues holding accounts.Ensure we fully support and take the responsibility for dropping all claims timely to prevent timely filing denials.Ensures there is a comprehensible understanding of all billing edits which are in place to prevent cash flow impact.

Qualifications

The expertise and experiences you’ll need to succeed:

• Seven (7) years’ experience (including five years or more in management experience) in Patient Access/Patient Financial Services Department or related area (registration, finance, collections, customer service, medical office, or contract management).

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category:Patient Financial Services

Organization: AdventHealth Tampa

Schedule: Full-time

Shift: 1 - Day

Req ID: 24009360

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.