Access Services Library Technician

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Primary responsibilities are providing customer service at the circulation desk, performing general circulation tasks (checking materials in and out, creating library accounts, etc.), providing assistance to patrons with library materials and equipment use, answering ready-reference and directional questions, and helping to direct student workers. Additional responsibilities include backup for Kislak Center desk, welcome patrons and ensuring a safe and consistent experience, assisting patrons with account issues, collecting the requested books from the stacks (“paging”) and participating in library opening or closing duties. Assist the supervisor in maintaining a scholarly atmosphere within the library building. This position may assume responsibility for opening or closing the library as well as overall building responsibility when a supervisor is not on duty.

This regular, full-time position may be required to work during any of the library operations hours, which are Monday through Thursday, 7:30 a.m. to 2:00 a.m., Friday, 7:30 a.m. to 10:00 p.m., Saturday, 10:00 am to 10:00 pm, Sunday, 10:00 am to 2:00 am; and 24/7 during End of Semester Exam periods. During shortened and summer hours, the schedule varies. This position is slated to work Tuesday through Thursday from 12:00 p.m. to 8:00 p.m. and Friday and Saturday from 2:00 pm to 10:00 pm, but is subject to change as needed by the department.

ESSENTIAL DUTIES & RESPONSIBILITIES (include percentages of time)

Provide service at the Circulation & Reserves Service Desks (70%).

• Maintain positive customer relations with library patrons.
• Answer questions regarding Circulation, Reserves, study room reservations and ILL procedures, policies, records and transactions.
• Supervision of services & students at the Access Desk.
• Check in, check out and renew library materials.
• Check patron ID’s, and issue guest passes.
• Monitor entrance/exit gate adhering to library policies.
• Assist patrons with equipment (e.g. photocopiers, print stations, microfilm machines, etc.).
• Perform basic printer troubleshooting, and report malfunctions to the Systems Support Desk.
• Provide ready-reference and printing assistance.
• Accept recalls, process traces, and offsite storage requests.
• Accept payment of library fines.
• Monitor supply levels and order supplies as necessary.
• Assist patrons with disputed library encumbrances.
• Assist with library opening and closing duties when applicable.
• Assist with double-checking of materials, and re-shelving or sorting at certain points in the year.
• Report facilities complaints to Facilities Manager or other appropriate departments.
• Ensure that the library entrance and the circulation desk are neat and equipped with the necessary supplies (umbrella bags, calendars, stacks guides, passes, etc.)
• Make appropriate referrals to Learning Commons academic service partners and library departments and staff as needed.

Assist with Stacks Maintenance, UML location & processing duties (20%).

• Assist in shelving or sorting returned materials as needed
• Process transit requests for library materials from all lending locations.
• Deliver and retrieve library materials from all lending locations.
• Perform searches for library materials and assist with inventory process.
• Maintain updated procedures manuals for processing duty.

Communications, Relationships, and Service (No percentage required. Responsibility should be incorporated in total performance)

• Maintain helpful and supportive customer service behavior with all library customers.
• Establish effective and supportive interdepartmental relationships to increase unit effectiveness and disseminate information.
• Communicate frequently and effectively with all university staff, faculty, and administrators in a timely manner regarding procedures, policies, and other necessary information.
• Attend departmental meetings and writes reports as required.
• Participate in library committees and task forces as needed.

Other duties as assigned (10%).

• Assist with Stacks, Reserves, ILL and other library activities as assigned.
• Participate in library committees and teams as needed.

Percentages may vary dependent on service and operational needs of the Unit and Richter Library.

WORKING RELATIONSHIPS

• SUPERVISION RECEIVED

This position reports to the Circulation Manager.

• SUPERVISION GIVEN

This individual assists in the supervision of student assistants on an occasional basis in the absence of supervisors

• LEVEL OF CONTACTS

The individual works with all levels of University and Library staff including faculty, administrators, staff, and students as well as alumni and community users. Within the library, this individual works with all levels of library faculty and staff as well as student employees. In all contacts, the incumbent is expected to be professional and courteous.

Minimum Qualifications:

• Bachelor's degree.
• Three years of relevant work experience. Any relevant education, certifications and/or work experience may be considered.
• Valid Florida Driver’s License
• Typing skills of at least 25 wpm.
• Experience with Microsoft Office or equivalent software including Word, Excel, and Outlook required.
• Strong written and oral communication skills.
• Customer service skills required
• Must be able to lift 30 pounds, push 50+ pounds and reach while on a stool.
Fluency with Ex Libris Alma or similar library system preferred.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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