This position can be a Remote position for the right candidate
Transform your Career at ECPI University
ECPI University provides a stable work environment, with professional growth opportunities, and competitive benefits. If you are interested in joining us in making a difference in students’ lives, we would love to hear from you to discuss the opportunity.
Benefits of Employment
- Tuition scholarship program available to employees and their immediate family members after 90 days of employment
- Competitive compensation and medical/dental benefit plans
- 401(k) participation with possible employer contributions
- Utilize drop reports to target the specific population of drop and drop/reentry students, identify those who are eligible for re-entry, and coordinate their re-entry date along with all necessary forms and meetings.
- Make daily calls with energy and enthusiasm to withdrawn students to assist them in returning to finish their degree program.
- Ensure students re-entering have taken all the necessary steps to re-enroll while maintaining high level of customer service at all times.
- Ensure students who are required to complete an appeal to return to school complete and submit their appeal to the Education department for review and appeal approval/denial decision.
- Connect students with Re-Entry Finance to ensure all student financial obligations are planned for and met.
- Communicates effectively and continuously with applicants to keep them involved throughout the reenrollment process.
- Answers returning students’ questions, addresses concerns, and issues to prepare them to be successful, if approved to return, and assists in resolution of issues arising during the reenrollment process.
- Facilitates timely communication with re-entry students to ensure successful handoff to the Student Success Coordinator.
- Ability to organize and prioritize tasks without being dependent on tasks being served automatically by a system.
- Comfortable with learning various computer software and can articulate to students how to navigate them.
- Ability to use and facilitate online communication using email and/or other technology-based communication media.
- Strong writing (grammar, spelling and punctuation) and verbal communication skills.
- Excellent customer service skills.
- Internal drive to meet, exceed enrollment goals while working in a fast-paced environment with timeline pressures, and a high sense of urgency with strong follow-up skills.
- Ability to handle questions regarding various aspects of the enrollment process, including but not limited to scholarships, financial aid, etc.
- Comfortable working independently, multi-task and perform as an effective teammate within the team or in cross-functional teams.
- Ability to problem-solve, understand, and interpret the needs of returning Students.
- Strong computer, data entry skills with high level of accuracy, and proficient with Microsoft Office suite.
- Flexibility to work evenings and weekends as needed.
- Knowledge of online distance education model and success strategies
- Knowledge of customer service strategies and conflict resolution
- Experience in post-secondary education preferred
- Prior post-secondary admissions or re-entry advisor experience preferred
ECPI University is proud to be an Equal Opportunity Employer.