911 Telecommunicator

Job Opening: 911 Telecommunicator

Welcome to Calloway County 911, the central hub of emergency response within Calloway County, operating under the Calloway County Fiscal Court. As the vigilant guardians of our community's safety, we are a dynamic team equipped with cutting-edge technology, ready to respond promptly to the call of duty. Whether it's a police matter, a fire emergency, or a medical crisis, we collaborate seamlessly with law enforcement, fire departments, and medical services to ensure a swift and coordinated response.

Our commitment at Calloway County 911 goes beyond merely keeping up; we are dedicated to staying ahead of the curve. Constantly updating our technology and refining our strategies, we strive to be at the forefront of handling any situation that may arise. Supported by the Calloway County Fiscal Court, our mission is clear: to keep you, your loved ones, and our entire community safe and secure, regardless of the challenges that may come our way.

In our work environment, characterized by a modern office setting and on-the-job training, we provide our team with the tools and knowledge needed to excel in their roles.

Position: 911 Telecommunicator

Certification: Certified or Non-Certified encouraged to apply

Requirements:

- Proficient typing skills

- Ability to work afternoon, evening, overnight shifts, or a combination of shifts.

Responsibilities:

- Receive and process emergency calls

- Gather and record accurate information from callers

- Determine the nature and priority of each call

- Dispatch appropriate emergency personnel or resources

- Provide pre-arrival instructions to callers in emergency situations

- Monitor and track the location of emergency responders using GPS and mapping systems

- Maintain accurate records of all calls and actions taken

Qualifications:

- Previous experience as a telecommunicator or in a similar role is preferred but not required

- Excellent communication skills, both verbal and written

- Proficient in data entry and operating computer systems

- Familiarity with dispatching procedures and phone systems or the ability to learn

- Knowledge of first aid procedures is a plus

- Ability to negotiate and resolve conflicts calmly and effectively

- Typing speed of at least 40 words per minute

- Familiarity with GIS (Geographic Information Systems) is a plus

If you are passionate about being a crucial part of emergency response, ensuring the safety of our community, and thrive in a fast-paced environment, we invite you to consider joining Calloway County 911. Become a vital member of our team, contributing to our mission of safeguarding Calloway County and its residents.

How to Apply:

Interested candidates should submit their resume and cover letter to tsaul@callowayky.com or apply via Indeed. To expedite the process, please complete the application at https://www.callkyso.com/files/ccso_application.pdf. Please include relevant certifications and a brief statement of interest. Applications will be accepted until the position is filled..

Calloway County Fiscal Court is dedicated to fostering diversity and is an equal opportunity employer. We encourage candidates from all backgrounds to apply, as we believe that a diverse team enhances our ability to serve the community effectively. Join us at Calloway County 911, where we prioritize practicality, efficiency, and community safety. Your unique skills and experiences are valued here, as we work together to safeguard Calloway County and its residents.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Night shift
• Overtime
• Weekends as needed

Work Location: In person