911 Telecommunicator I

-Lateral’s are welcome! Pay may be adjusted if you have prior experience and certification with the state of Kentucky.

-All applicants from Indeed will be required to fill out an application with Meade County Fiscal Court. A link is provided below or you may visit the Judge Executive's Office at 516 Hillcrest Dr., Brandenburg, KY 40108 or email payrollclerk@meadeky.gov or meadecounty911@meadeky.gov

-Please fill out an application by using the following website link: https://meadeky.com/wp-content/uploads/2020/10/APPLICATION-FOR-EMPLOYMENT.pdf

Job Summary - 911 Telecommunicator I

The holder of this position performs emergency and non-emergency dispatching of public safety units in a 911 dispatch operation. The holder of this position will be trained to receive 911 calls, evaluate the emergencies being reported and determine the appropriate response. He/She will utilize modern 911 dispatch systems to facilitate the response of Police, Fire, EMS (Emergency Medical Services) and other emergency service resources in a cooperative effort to save lives, protect property and assist the public of Meade County.

Duties

· Receive and dispatch emergency and non-emergency calls to Police Departments, Sheriff’s Office, Fire Departments, Emergency Medical Services (EMS), Emergency Management, Animal Control, Road Departments, Utility Companies, and any other departments or agencies.

· Coordinate and facilitate the efforts of responding units.

· Monitor public safety radios and assist units as directed.

· Maintain a synopsis log through a Computer Aided Dispatch (CAD) system of each event documenting each 911 call and units activity and the time each activity was undertaken.

· Make inquires and/or entries into the Law Information Network of Kentucky (LINK) and the National Crime Information Center (NCIC) as needed.

· Maintain security of the LINK/NCIC terminal and the dispatch center.

· Monitor weather conditions and issue severe weather alerts when necessary.

· Perform Emergency Medical Dispatching (EMD) including Telephone Cardiopulmonary Resuscitation (T-CPR).

· Perform Police and Fire Pre-Arrival instructions when necessary.

· Perform any other duties as assigned by a supervisor

Minimum requirements

The holder of this position must meet the following standards as required by Section 15.530 - 15.590 of the Kentucky Revised Statutes and as required by Meade County E-911:

· be at least eighteen (18) years of age

· be a citizen of the United States

· be a high school graduate or have received a General Equivalency Diploma (GED)

· has not been convicted of a felony or other crimes involving moral turpitude.

· Before admission to the Telecommunications Academy, the following must be completed: has taken a psychological suitability screener, passed multiple drug screening tests, has taken a polygraph examination, & has not been convicted of a felony or other crimes involving moral turpitude as determined by submission of fingerprints to the Kentucky State Police (KSP) and the Federal Bureau of Investigations (FBI).

· Successfully attend & complete telecommunication instruction at the Department of Criminal Justice Training (DOCJT) Telecommunications Academy within twelve (12) months of his/her hire date and successfully attend & complete eight (8) hours of in-service training each calendar year of employment.

Successfully attend & complete LINK/NCIC certification training and successfully attend & complete four (4) hours of in-service training annually.

· Successfully attend & complete any additional mandated training as required by Meade County E-911.

· Must have sufficient transportation to attend all screenings, examinations, Telecommunication’s Academy, yearly in-service trainings, and any additional requirements and training that involve travel.

Abilities Required

· Must be able to read, write, and type efficiently.

· Must have great listening skills.

· The ability to make independent decisions.

· Ability to adjust to various levels of activity.

· Handle simultaneous tasks under pressure.

· Work as part of a team.

· Able to work well alone and with others.

· Remember and recall information.

· Function under stress.

· Maintain confidentiality.

· Deal with verbal abuse from callers.

· Handle criticism and view it as an opportunity to improve.

· Having great people skills are essential to holding this position.

· Able to follow written and verbal instructions including all policies, procedures, and guidelines.

· Knowledge of the geography and road systems of Meade County, or the ability to learn them.

· The ability to speak clearly & distinctly on the telephone and radio.

· Familiarity with Windows based computer systems.

· Clerical work and keyboard functions are also a necessity.

· While performing job duties, the employee is frequently required to sit, and talk or hear.

· Occasionally will be required to walk; use hands to finger handle or feel objects, tools, or controls; reach with hands and arms; lift and/or move more than 25 pounds.

· Able to work all shifts including days, nights, weekends, and holidays.

Required to have sufficient transportation to and from work and the ability to go to our backup 911 center.

Meade County Fiscal Court is an equal opportunity employer.

Job Type: Full-time

Pay: From $15.67 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Rotating shift
• Rotating weekends

Education:

• High school or equivalent (Required)

Experience:

• 911 Telecommunication's: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Night Shift (Required)
• Day Shift (Preferred)

Ability to Commute:

• Brandenburg, KY 40108 (Required)

Work Location: In person