Henderson, KY 42420 USA
Primary Role:
The Public Safety Telecommunicator I is a highly skilled team member, providing a vital link between the stateTroopers and the information they need to be effective and efficient in their daily operations. Often timescalled the "nerve center" of police operations they are the initial first responders, taking the call anddispatching emergency personnel including state and local police, fire and ambulatory services. Due to thenature of 24 hour operations the applicant must be willing to work a flexible shift.
The Kentucky State Police recognizes the importance and significance of the Public Safety Telecommunicator toboth Trooper and Public Safety and therefore goes to great lengths to ensure we provide the appropriatetraining and equipment for success. A comprehensive Field Training Program begins on the first day ofemployment and lasts through the first 12 months. In addition, all telecommunicators are required to attend a5-week training academy within the first year of service to become certified with the Kentucky Law EnforcementCouncil, in the following systems: Law Information Network of Kentucky (LINK), National Crime InformationCenter (NCIC) and the National Law Enforcement Telecommunications System (NLETS), as well as training andcertification in Emergency Medical Dispatching (EMD).
This position has a variable shift. The successful candidate will be required to stay in Frankfort at theAcademy Monday through Friday during the five week telecommunications academy.
Key Responsibilities:
- Answer radio and telephone calls (including 911 in designated areas)
- Gather and relay pertinent information from each communication; dispatching calls to police and otheremergency management personnel
- Provide pre-arrival instructions during medical emergencies
- Operate the Computer Aided Dispatching system (CAD)
- Familiarity with Post region
- Utilize law enforcement systems nationwide to assist troopers and detectives with investigations rangingfrom traffic enforcement to major crime
- Strong work ethic
- Multi-tasking
- Typing
- Strong written and verbal communication
- Map reading
- Customer service
- Active listening
- Perform under pressure
- Solid judgement
- Computer literacy