911 Telecommunicator I

Job Description

This is the first level of the 9-1-1 Operations series responsible for receiving emergency and non-emergency telephone calls from the public, emergency services providers and other public safety agencies requesting police, fire, medical or other emergency services. They are responsible for efficiently and accurately gathering information and making the appropriate notification for emergency services dispatch in accordance with established policies and procedures.

The telecommunicator must complete the second level police dispatch training and become a Telecommunicator II within 9 months of being hired.

Position Information:

Five Factor Grade: 105

Start at Telecommunicator I-105 - $20.20

Upon successful completion of paid and required training, new hires will be promoted to a Telecommunicator II (106 grade) - $21.41/hour within the first 9 months of employment. Typically, a Telecommunicator II makes over $50,000 per year in the first year. Promotion opportunities in the 911 operations series include Telecommunicator III (107, $53,000), Assistant Supervisor (110, $64,000), and Supervisor (112, $72,000).

Current Cumberland County Employees will follow the County Promotion/Demotion policy.

Responsibilities

• Maintains confidential files, procedure records and log sheets for department.
• Operates computer and technical equipment and provides basic equipment maintenance.
• Interacts daily with public, government and public agencies, departments and field staff.
• Enters incident information into computer files.
• Processes various forms, reports and other department paperwork as required.
• Keeps updated on all applicable policies, procedures and regulations regarding emergency services and related areas.
• Possesses basic knowledge of geographical areas throughout the County.
• Operates telephone and Computer Aided Dispatch (CAD) systems and a variety of other communications equipment.
• Must make quick and accurate decisions.
• Maintains a positive customer service attitude at all times with the public and public safety partners.
• Must become Commonwealth of PA Call-taker, IAED Police, Fire and EMS Dispatcher, and CPR certified within six months of being hired as a Telecommunicator I and pass Cumberland County call-taker examination.
• Must obtain and maintain any emergency management training or certifications as required by the Commonwealth of PA or the County of Cumberland.
• Attend training, seminars, in-services as required.
• Performs other job-related duties as required.

Qualifications

• Must become Commonwealth of PA Call-taker, Emergency Medical Dispatch, Emergency Fire Dispatch, Emergency Police Dispatch, and CPR/AED certified within six months of being hired as a 911 Telecommunicator and pass the Cumberland County Call-taker examination
• Must become Commonwealth of PA Emergency Dispatcher and PA CLEAN Operator Certified within nine months of being hired as a 911 Telecommunicator and pass the Cumberland County Police Dispatch examination
• Must obtain any Emergency Management training or certifications as required by the Commonwealth of PA or the County
• Must possess knowledge of geographical areas throughout the County
• High school diploma or equivalent required
• Basic computer skills are required
• Applicants with current 9-1-1 certifications are strongly encouraged to apply
• Applicants must be at least 18 years of age or older

Benefits

Medical Benefits:

• Capital Blue Cross Medical Insurance
  • Health Savings Account
  • Wellness program with wellness incentives
• Capital Blue Cross Vision Insurance
• United Concordia Dental Insurance

Retirement Benefits:

• County Retirement Pension
  • 5% minimum pre-tax contribution required, with the option of increasing your contribution over 5% up to 15% post-tax
  • Fully vested after 5 years of credited service
  • Normal Retirement Options:
    • Age 55 with 20 years of credited service
    • Age 60 with any amount of credited service
• Voluntary 457b Deferred Compensation Plan
• Military Time Buy Back Options

Paid Time Off:

• Vacation
  • 10 days per year, accrued per pay period (Non-Exempt)
  • 15 days per year, accrued per pay period (Exempt)
  • Increase for both Non-Exempt and Exempt of 5 days per year after 2 years of service
• Personal
  • 3 Personal days per year, pro-rated based on starting date
• Sick
  • 5 Sick days per year, pro-rated based on starting date
• 12 Paid County Holidays
  • No waiting period to receive paid holidays

Additional Benefits:

• Educational Assistance
  • 80% of cost of tuition and books up to the annual IRS limit per calendar year (after 6 months of Full-Time Employment)
• Public Service Loan Forgiveness (PSLF) – certain eligibility requirements must be met
• Employee Assistance Program
  • Resources for: Childcare, Eldercare, Legal, Financial, and Coaching
• Flexible Spending Account
• Dependent Care Account
• Short Term Disability
• Long Term Disability
• Life Insurance

Company Description

Mission Statement:The most livable community with the most efficient and effective public services in Pennsylvania.

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this job application!
Cumberland County Diversity, Equity, and Inclusion Statement

Cumberland County acknowledges and celebrates the unique characteristics of our residents, employees, and visitors. We identify diversity as a strength and consider it a growing, valuable asset of our community. We thoughtfully offer services and opportunities by understanding the different needs of our residents and actively engaging the underrepresented. Everyone who lives, works, and visits Cumberland County will benefit from our commitment to a welcoming environment.