Telecommunications Operator

GENERAL DEFINITION:

A position in this class serves as a Tele-Communications Operator for a 9-1-1 E Public Safety

Answering Point and Communications Center on a rotating shift. Work includes receiving and sending

messages via radio and operating procedures. Direct supervision is received from a shift supervisor.

TYPICAL EXAMPLES OF WORK: (Illustrative Only)

Receives emergency and non-emergency requests from citizens for public safety services.

Determines, by inquiry, the exact location of the place or point of emergency and dispatches the proper

equipment. Operates Computer Aided Dispatch System, keeps status of Police, Fire and EMS units for

emergencies.

Operates State-Wide CLEAN and NCIC system for Police units, motor vehicle checks, enters

stolen vehicles, plates, property, wanted persons, missing persons. Transmits and monitors multiple

public safety radio frequencies. Operates EMS radio systems to allow EMS units to communicate with

area hospitals.

Performs related work as required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of the geography, highway and street systems in boroughs and townships within the

County of Lehigh.

Ability to receive and transmit communications effectively.

Ability to respond appropriately to stressful emergency situations.

Knowledge of computer and typing skills necessary.

ACCEPTABLE TRAINING AND EXPERIENCE:

Completion of a standard high school curriculum and some work experience; or any equivalent

combination of experience and training which provides the knowledge, skills and abilities cited above.

Job Type: Full-time

Pay: $23.29 - $31.85 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Family leave
• Flexible spending account
• Health insurance
• On-the-job training
• Paid time off
• Pet insurance
• Retirement plan
• Vision insurance

Physical setting:

• Office

Schedule:

• 10 hour shift
• Holidays
• Morning shift
• Overnight shift

Ability to Relocate:

• Allentown, PA 18101: Relocate before starting work (Required)

Work Location: In person