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Form of workComcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.
Job Summary
Job Description
DUTIES: Contribute to the team responsible for the analytical reporting and support of video products; query data and troubleshoot data systems using Splunk and Elastic-Logstash-Kibana (ELK); utilize Python coding language; measure, track and manage work using Scrum within an Agile environment; review code in GitHub before merging into a build; communicate documentation and domain expertise to stakeholders, including health status, key problems, experience success, up/down time of services; serve as the last line of support before escalating to engineering teams; write code to support various automation tools; provide real-time support on all video products; work closely with Production Support on triage and troubleshooting; and build and maintain presentations for senior leadership.
REQUIREMENTS: Bachelor's degree (or foreign equivalent) in Computer Science, any Engineering, or any related technical field; and one (1) year of experience querying data using data analysis tools such as Splunk, ELK, or Tableau; using Python, within Scrum and Agile environments; and performing code management using code repository and version control tools such as GitHub.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
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