9053177 Network Engineer

Role Name : Network Engineer

Location : Tuscaloosa, Alabama (Onsite)

Type : Contract

Network Engineer, needs knowledge of data centres, switches, WLAN and LAN, IDF cabinets. Track and tracing of cables and terminations. There is a lot of this position that can be done at a desk but this can also be physical we need to fix cable terminations or run new data lines.

2. Special requirements / qualification profile

a) Education & Experiences Requirements:

o Bachelor's degree in IT, or related field of study

o 3-5 years network experience

o CCNA, or CCNP Certification is desired

o Experience with LAN/WAN networking/distributed computing environment

o Working knowledge of technologies such as MPLS, TCP/IP, EIGRP, BGP, OSPF, RIP, QoS, IPsec, DMVPN, Wireless.

o Working experience of Wireless LAN controller, Core switches or IDF switches, Firewall management, VPN, MFA.

o Experience with network troubleshooting tools

o Firewall configuration and management

o Good oral and written communication skills and ability to address conflict with others constructively

o Strong ability to diagnose alerts, events, or issues

o Understanding of common information architecture frameworks

b) Working relationships

o Must effectively and efficiently communicate with other members of the IT Department and other business units at all levels of the Organizational Chart to provide support; interact with the user community in a professional, courteous, and helpful manner; and interact with outside technology hardware and support vendors.

3. Organizational classification

Higher level function: IT Manager

4. Objective of the position

To provide network and internet support for 3 plants in Alabama, and ensure continuity of network services for 24*7, time sensitive supply to the customer.

Support network service for internal applications, hosted in different Geographies, communication between all 3 SMP US plants and maintain security of the network

5. Main duties

Troubleshoots and resolves Cisco system/network service failures by identifying and analyzing the situation and provides corrective actions.

Completes project tasks and assignments to meet project deadlines.

Present strong interpersonal and communication skills; customer facing, vendor liaison, able to work closely with a team.

Ensure the stable operation and efficient performance of company and customers' networks.

Identify and remedy network performance bottlenecks.

Receive and respond to incoming calls, trouble tickets, and/or e-mails regarding network connectivity problems.

Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data.

Configuring, testing, and troubleshooting of network equipment such as Cisco routers/switches, IP phones, and wireless LAN equipment in coordination with Project, Servicing, and Customer teams.

Document all network designs, configurations, and network change requests to maintain real-time accountability network architecture.

Flexible schedule and sense of urgency to support escalations that affect business operations and client services.

Available after hours and weekends as needed and willing to work on-call rotation

Maintains standard network designs for each SLA classification.

Maintains Standard Router configuration.

The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements

6. Special responsibility

Knowledge, Skills, and Abilities necessary to perform essential functions:

Well versed in network design

Firewall/Switch/Wireless Access Administration including advanced configuration and troubleshooting

Strong knowledge of technology infrastructure implementation and support

Ability to quickly learn new technologies and provide technical support and user training

Ability to independently assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem

Highly motivated with a strong work ethic

Extraordinary organizational and prioritization skills

Capable of following instructions and responds well to direction

Sensitive to deadlines and completes tasks on time

Ability to utilize good judgement to anticipate needs and complete tasks

Efficient at multitasking in a fast-paced and demanding environment

Well suited for participation in multidisciplinary, high-performance work teams

Excellent verbal, written, presentation and interpersonal skills

Meticulous attention to detail

Ability to read and comprehend technical documents, short correspondence, and memos

Capable of documenting all duties performed in relevant systems using clear and detailed language

Proficient at typing and in the use of computer software programs