9-1-1 Dispatcher

Salary : $46,136.72 Annually
Location : Lansing, MI
Job Type: Regular Full Time
Job Number: 202400002
Department: 911 Dispatch Center
Opening Date: 01/03/2024
Closing Date: Continuous
Bargaining Unit: CCLP 911
Description
**Applications are accepted until there are sufficient numbers of qualified applications or qualified candidate has been identified. The position could possibly close at any time.***
Under the supervision of the Director or his/her designee and in a 24 hour work environment, the 9-1-1 Dispatcher receives emergency calls from the public in need of law enforcement, fire, medical or other emergency services. Determines the location and priority of the emergency and dispatches appropriate emergency units. Answers non-emergency calls for assistance and processes criminal justice information. Monitors multiple public safety radio talk groups and operates a variety of communication/computer equipment. Works 12 hour shifts, overtime shifts including mandatory overtime and must be available to work on scheduled days off and in the event of an emergency.
Essential Functions

1. Receives, evaluates, and prioritizes calls for emergency and non-emergency service. Works various shifts and various days, including weekends and holidays. Works on-call as needed.
2. Dispatches necessary emergency units including law enforcement, fire, medical or other services.
3. Provides pre-arrival emergency medical instructions to the public while emergency personnel are in route.
4. Coordinates information between the public and emergency personnel via a Computer Aided Dispatch system (CAD) as well as radios, mobile data terminals, telephones, pager and other communication devices.
5. Monitors multiple public safety radio talk groups and responds to specific requests or needs.
6. Queries, processes and retrieves local court or public safety systems for criminal justice information. Examples include, but are not limited to, vehicle registrations, driving records and outstanding warrants.
7. Performs data entry as needed.
8. May be involved in training other staff.

Other Functions:
Other tasks as assigned.
(The above statements are intended to describe the general nature and level of work being performed by people assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.)
Employment Qualifications
Education: High School Diploma or equivalent is required. College course work in Criminal Justice, Emergency Services, Public Safety or related field preferred.
Experience: Prior experience in law enforcement, fire service, EMS, high volume customer service center or emergency response dispatch experience is strongly preferred.
Other Requirements: Must pass a data entry/keyboarding test. Must be able to achieve and maintain LEIN processing status. Must pass criminal, credit and other background checks as required by the County. CPR, EMD or advanced first-aid training is preferred. A general knowledge of local streets and traffic patterns is preferred.
(The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.)
Requirements and Working Conditions
Physical Requirements:

• Ability to work 12 hour shifts, to work overtime including mandatory overtime, to be available to work on scheduled days off days and in the event of an emergency.
• Subjected to prolonged periods of sitting.
• Ability to walk, stand, bend, or lift/hold/carry objects found in an office environment.
• Ability to hear, communicate and respond to co-worker and customer inquiries both in person and over the telephone, radio and other communication devices.
• Ability to operate a PC/laptop and to enter & retrieve information from a computer.
• Ability to handle varying and often high levels of stress. Must be able to remain calm when others are panicked or afraid.

(This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the requirements listed above.)
Working Conditions:
Normal work occurs in an office environment.
FLSA non-exempt
Updated February 2016
CCLP 911-2101
This position is benefited and is subject to the CCLP 911 NON SUPERVISORY GROUP CBA.
Ingham County offers a wide range of benefits to support you in your career. View the for more information.
The current group contract can be viewed
01
Do you have a High School Diploma or equivalent education?

• Yes
• No

02
Can you type 35 words per minute or higher?

• Yes
• No

03
Has there ever been a criminal warrant issued for your arrest?

• Yes
• No

04
If hired, you will be required to work Days, Nights, Weekends and Holidays? Is this acceptable?

• Yes
• No

05
If hired, you will be required to work 12-hour shifts plus mandatory on-call and overtime. Is this acceptable?

• Yes
• No

06
Ingham County 9-1-1 has a zero tolerance "controlled substance" policy (including marijuana use). You will be required to pass a drug screen. Is this acceptable?

• Yes
• No

07
Can you work in a closely supervised, team based, stressful environment?

• Yes
• No

08
Do you have reliable transportation?

• Yes
• No

09
If you move forward in this process, you will be required to complete and pass a pre-employment test that may take several hours. Is this acceptable?

• Yes
• No

10
How does being a dispatcher at Ingham County 9-1-1 align with your long-term career goals?
11
Do you have customer service experience? Please explain.
12
Do you have any prior dispatcher or call center experience?

• Yes
• No

13
Please briefly explain any prior dispatcher or call center experience? If none type N/A.
14
Have you answered all of these questions truthfully?

• Yes
• No

15
Did you attach your Cover Letter and Resume? (these should be two separate documents)

• Yes
• No

Required Question