70181-Loss Prevention Tactical Customer Service Associate

Discovery is at the heart of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores, which include TJ Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense, and TK Maxx. With variety comes plenty of happy surprises—our environment is ever-changing, and that’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Ready to Discover Different?

Posting Notes: Countryside || IL

ROLES AND RESPONSIBILITIES: LP CSA (TACTICAL UNIFORM)

• Acts as a visual deterrent to prevent potential loss/dishonesty.

• Wears a Company-issued Body Worn Camera (if assigned) and engages the camera during approved situations.

• Wears a complete Company approved uniform (tactical vest, black shirt and pants, and black shoes). The Company provides the tactical vest and black shirt. The Associate is responsible for wearing black pants and shoes.

• Establishes and maintains position at the front of the store (TJ Maxx and Marshalls) or in a department (TJ Maxx only).

• Responds to customer requests for assistance by referring customers to Store Management or Customer Service via a Company-issued radio.

• Properly responds to Merchandise Protection Pedestal Activation.

• Observes and reports any suspicious behavior or critical incidents to Loss Prevention or Store Management.

• Performs a closing safety sweep of the store with a member of management.

• Acts as a witness to shoplifter apprehension attempts with certified Store Detectives.

• Adheres to all Company Policies and Procedures, including Loss Prevention policies.

• Calls police only when directed by the appropriate LP Associate or Store Management in an emergency.

• Documents required incidents in AIIM (case management).

JOB POSTING: LP CSA (TACTICAL UNIFORM)

• Job Description:

• The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store. The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.

• Roles and Responsibilities of CSA (Tactical Uniform):

• Maintains a proper and professional stance in the designated area at the front of the store.

• Wears the Company-issued CSA Tactical Uniform consisting of a tactical vest and black shirt.

• The CSA provides their own black pants and black shoes.

• Responds to customer inquiries.

• Properly responds to Merchandise Protection Pedestal Activation.

• Adheres to proper use of the Body Worn Camera as outlined in policy and procedure.

• Documents required incidents in case management.

Opportunity: Contribute To The Growth Of Your Career

Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established Customer Service guidelines.

• Provides timely, courteous and knowledgeable service to customers
• Engages customers, providing support and creating a positive shopping environment
• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
• Observes accurate checkout procedures for customers and Associates
• Communicates shrink-related concerns to Store Management and Loss Prevention
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
• Coordinates and completes shrink-related activities in partnership with Store Management
• Supports and participates in store shrink reduction goals and programs
• Promotes a culture of honesty and integrity; maintains confidentiality
• Encourages Associate use of shrink reduction resources
• Promotes safety awareness and supports maintenance of a safe environment
• Follows through on commitments; accomplishes goals with minimum supervision
• Adheres to all labor laws, policies, and procedures
• Performs other duties as assigned

Who We Are Looking For: You!

• Excellent communication skills and good judgment
• Ability to respond appropriately to changes in direction or unexpected situations
• Standout colleague, working effectively with peers and supervisors to accomplish tasks
• Able to work a flexible schedule to support business needs
• 0-2 years retail or security experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

Come Discover Different at TJX. From opportunity and teamwork to growth, we think you’ll find that it’s so much more than a job. When you’re a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding great deals and fantastic style. Best of all? They have a lot of fun doing it.

We care about our culture, but we also prioritize the tangible stuff (Competitive salaries: check. Solid benefits: check. Plenty of room for advancement: of course). It’s our way of empowering you to make your career here.
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: 5555 S Brainard Ave Countryside IL 60525