Customer Service and Ordering Associate

Position: Customer Service and Ordering Back Office Department

Company: Western Fire Supply

Location: El Dorado Hills, CA

Employment Type: Full-time

Remote Work: Not Available

About Western Fire Supply: Western Fire Supply is a leading provider of firefighting equipment and supplies, dedicated to serving federal, state, and local departments. With a commitment to excellence and customer satisfaction, we strive to deliver the highest quality products and services in the industry. As we continue to expand our operations, we are seeking a highly organized and customer-oriented individual to join our team as a Warehouse and Customer Service Associate.

Job Description:

As the Customer Service and Ordering Associate at Western Fire Supply, you will play a vital role in ensuring smooth warehouse operations and provide exceptional Customer Service. Your responsibilities will include ordering products, fulfilling orders, managing customer online orders and large orders for federal, state, and local departments, and resolving customer inquiries. We also encourage those with Marketing backgrounds to apply. This position requires strong attention to detail, excellent communication skills, and the ability to thrive in a fast-paced environment.

Responsibilities:

• Process and fulfill customer orders accurately and efficiently
• Manage customer online orders and large orders for federal, state, and local departments
• Provide exceptional Customer Service, promptly responding to inquiries and resolving issues
• Coordinate with internal teams to prioritize and execute order fulfillment tasks
• Maintain accurate inventory records and monitor stock levels
• Collaborate with vendors and suppliers to ensure timely product availability
• Assist in the warehouse organization and maintenance
• Adhere to safety protocols and guidelines to create a secure work environment
• Stay updated on product knowledge and industry trends to effectively address customer needs
• Perform administrative tasks related to order processing and customer support

Requirements:

• High school diploma or equivalent; additional education or training in Customer Service or related field is a plus
• Proven experience in Customer Service, order fulfillment, or a similar role
• Excellent verbal and written communication skills
• Strong organizational skills with keen attention to detail
• Proficient computer skills, including experience with order management systems and Microsoft Office Suite
• Ability to multitask and work efficiently in a fast-paced environment
• Positive attitude and strong problem-solving abilities
• Ability to work effectively in a team and individually
• Physical ability to lift and move objects as required

Application: If you are interested in the Customer Service and Ordering Associate position at Western Fire Supply and meet the requirements mentioned above, we encourage you to apply by submitting your resume and a cover letter highlighting your relevant experience to info@s3dvbe.com. Please note that only applicants selected for an interview will be contacted.

At Western Fire Supply, we value diversity and inclusion in the workplace. We are an equal-opportunity employer and welcome applications from individuals of all backgrounds.

We appreciate your interest in Western Fire Supply and look forward to reviewing your application!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Paid time off

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Work Location: In person