Address
Form of work 2997941-: Desktop Support (Miami)
Please help us fill this role.
Local to Miami is required.
USCIT/GC only. Bilingual Spanish is required.
Work Location Miami, FL 33126
Requested Start Date ASAP
End Date 21-Jul-2023
Description
Provide insightful caring, friendly advice & hands-on support to "internal " customers at corporate office (corporate version of "Genius Bar ").
-responsive to triage a wide ranges of desktop hardware and application support issues
- after analysis, provide solutions for employees to remain productive while helping reduce stress
RESPONSIBILITIES Friendly, timely, accurate and compassionate response and ownership of issues and requests presented by walkup corporate customers
Address issues raised via internal systems and online collaboration tools (Intranet, Skype, Teams, Email, etc.)
Document and report on all work performed on behalf of corporate customers
Maintain accurate support records and/or inventory records
Work with Tier 2 & Tier 3 support as needed for expediting and escalation to minimize productivity loss
Adhere to company and business unit policies and standards
Create system and support documentation as required (ServiceNow)
Skills
ServiceNow
Bilingual Spanish
Service Desk Non-Voice Support
Service Desk Voice Support
Microsoft Office
Microsoft Windows 10
Please help us fill this role.
Local to Miami is required.
USCIT/GC only. Bilingual Spanish is required.
Work Location Miami, FL 33126
Requested Start Date ASAP
End Date 21-Jul-2023
Description
Provide insightful caring, friendly advice & hands-on support to "internal " customers at corporate office (corporate version of "Genius Bar ").
-responsive to triage a wide ranges of desktop hardware and application support issues
- after analysis, provide solutions for employees to remain productive while helping reduce stress
RESPONSIBILITIES Friendly, timely, accurate and compassionate response and ownership of issues and requests presented by walkup corporate customers
Address issues raised via internal systems and online collaboration tools (Intranet, Skype, Teams, Email, etc.)
Document and report on all work performed on behalf of corporate customers
Maintain accurate support records and/or inventory records
Work with Tier 2 & Tier 3 support as needed for expediting and escalation to minimize productivity loss
Adhere to company and business unit policies and standards
Create system and support documentation as required (ServiceNow)
Skills
ServiceNow
Bilingual Spanish
Service Desk Non-Voice Support
Service Desk Voice Support
Microsoft Office
Microsoft Windows 10
