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Form of workJob Description
Job Description:
Pay Range $24hr - $26hr
Pay Range $24hr - $26hr
- Develop a technical understanding of the corporate IT environment so candidates can effectively support our users.
- Answer to local and remote users configuration questions and other requests, helping them to solve problems.
- Work together with site managers and developers to guarantee an efficient IT environment for our SW engineers.
- Work to automate maintenance tasks.
- Develop solutions which empower users to solve problems on their own and document the solutions.
- Help to plan HW and SW allocation ahead of time, especially for new employees
- PC/Laptop refresh machine build with Admin duties.
- Picking up Global IT Desktop tickets.
- Office move installing Client, phones, Monitors, the move, meeting room TVs setup, support.
- Check/refurbish/reimage/ proactive check a dozen user laptops.
- Supervising 3rd party vendors.
- Define mobile contract needs.
- Procurement duties.
- Windows laptop administration and problem solving.
- Windows desktop environments such as Windows 11, Mac, Office 365, Duo, Cisco VPN.
- Microsoft Autopilot.
- TCP/IP networking setup and solutions to common configuration problems.
- DNS, NIS, and DHCP administration.
- Jam F and Intune.
- A passionate dedication to providing excellence in IT support to candidates users.
- User application experience in a PC and mobile environment.
- Good all round user support in a global office environment.
- Be familiar with a ticketing system for user requests.
- Have great personable skills and a good communicator.
- Someone who is helpful with a can do attitude.
- Always willing to learn new things and willing to learn from mistakes.
- Good organization and communication skills.
