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SalaryThe Dover Public Library is seeking a new team member! We are looking for someone who is reliable, personable, flexible, eager to help others, and enjoys books and reading. This person will be trained to work in both the Children’s Room and in the Adult section of the library, so should feel comfortable helping people of all ages and backgrounds. This position requires some basic computer experience for checking books out to patrons and back into the library as returns. We are seeking someone with excellent customer service skills. The position is for every Sunday afternoon during the school year, and one evening a week.
This is a regular part-time position working 7.5 hours per week. $16.99 to $24.60 per hour. Position is open until filled.
JOB SUMMARY: Performs supportive library work at the library’s adult and children’s Circulation Desk with emphasis on service to patrons.
DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class.)
1. Check library materials in and out, collect fees for lost materials, and handle renewals and holds.
2. Registers new patrons and explain library policies and services to new patrons. Offer them a brief description of where collections can be found.
3. Assist patrons with ready-reference questions, with locating library materials in the library, and with readers’ advisory questions about recommended titles to read; answer directional questions and provide guidance in the organization of materials within the library; assist patrons with specific needs such as locating community services.
4. Assist patrons with use of library equipment and internet services; must be flexible and able to adapt to new technologies.
5. Helps maintain the attractive appearance of the area and stays alert to possible threats to the safety and well-being of patrons.
6. Answers telephone calls.
7. Schedule use of public meeting rooms at the library from the Adult desk; may position and organize meeting spaces including moving items and setting up furniture and equipment.
8. Re-shelve various library materials.
9. Check for damaged materials.
10. Assist librarians with special projects.
11. Accept patron donations, both monetary and book donations.
12. Handle cash for fees and book sale items, as well as make change for patrons.
13. Make copies and printouts for patron handouts.
14. Straighten and arrange displays. May be involved in display or signage creation.
15. Handle museum passes and provide information on the current programs and events in the library; register individuals for special events and classes.
16. Perform many of the same or similar tasks in the Children’s or Adult areas as scheduled.
17. Perform other duties as assigned.
Requirements
**Must pass physical and drug screen, along with background and motor vehicle checks**
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Demonstrated ability to read and write basic English. Working knowledge of English spelling and grammar. General knowledge of computer hardware and software and familiarity with online searching. Ability to understand and follow oral and written instructions, ability to follow through on assignments accurately. Considerable experience in public contact or public service work. Ability to maintain effective working relationships with colleagues, the general public, other City departments and personnel, and the ability to deal with service problems courteously and tactfully. Public Library experience helpful. Good working knowledge of literature and authors. Knowledge of currently popular titles and reading trends. Familiarity with the Internet and search techniques. Experience with an automated circulation system and knowledge of Windows and MS Office desirable.
EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: High school diploma required, as well as an avid interest in books, reading and information technology. Previous library experience highly desirable. College degree preferred. Valid motor vehicle operator license.
Benefits
Those associated with part-time employment.
