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Form of workThis ad has been reposted. Previous applicants will not be required to resubmit an application.
Join the Covered California team!
Our Service Center's Workforce Management (WFM) Unit is actively seeking a dynamic Workforce Analyst to become a valuable part of our team. This role is dedicated to harnessing the power of analytical expertise for the purpose of modeling and forecasting workforce requirements within our service centers and contracted service sites. As the Workforce Analyst, you'll immerse yourself in call volume and average handle time data, skillfully utilizing your insights to deliver informed business recommendations for the most effective allocation of resources. Beyond conducting comprehensive workforce analyses, this role also entails the creation, maintenance, and distribution of daily staffing plans in alignment with the operational objectives of our service center.
To excel in this position, you should possess the following qualifications:
- Previous experience with workforce management programs and/or projects
- A background in Call Center operations
- Proficiency in various reporting and analysis tools
- Exceptional written/oral communication and interpersonal skills
If you're eager to have a meaningful impact and take the lead in the field of workforce analysis, this opportunity may be the ideal fit for you.
At Covered California, we recognize our employees are our most valuable asset. We have a variety of career fields that help make a difference in the lives of Californians, and we're looking for talented and enthusiastic individuals to join our team! Learn more about why you should join the Service Center Division .
This position's office headquarters location is designated in Sacramento County.
Travel expenses associated with commuting to the employee's office headquarters location are not reimbursable, other than authorized transit subsidies.
NOTE: To be considered for this job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. If you are new to California State service and you do not have list eligibility, you must take the exam for this classification. To gain employment list eligibility, please click here to access the exam bulletin.
NOTE: Possession of minimum qualifications will be verified prior to interview and/or appointment . If it is determined an applicant does not meet the minimum qualifications, the applicant's name may be removed from the eligibility list.
You will find additional information about the job in the Duty Statement .
Working Conditions
- This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Covered California's current telework policy. While Covered California supports telework, in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksite with minimal notification if an urgent need arises, as determined by the Department.
- Employees are no longer required to submit Covered California's Self-Screening Questionnaire prior to coming onsite. Additionally, the State of California COVID-19 Testing Program requirements, along with COVID-19 vaccination verification are no longer needed. Covered California's COVID-19 Prevention Plan has been updated to incorporate the revised CDPH Public Health Officer Orders.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
- Job Application Package Checklist
- Duty Statement
Position Details Job Code #:
JC-400947
Position #(s):
801-316-5393-788
Working Title:
Workforce Analyst
Classification:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST $5,518.00 - $6,907.00 A
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Facility:
Employment & Classification Services
Work Shift:
08:00 - 05:00
Work Week:
M-F
Department Information
Covered California works to improve the health of all Californians by assuring their access to affordable, high quality healthcare. Our employees are the vital link that ensures that our vision, mission, and values are fully realized and are the driving force that allows us to continually provide exceptional service to those who need it most.
We offer an award-winning wellness program, inclusive and diverse atmosphere, employee recognition programs, on site fitness centers at our Sacramento and Service Center locations, and free parking at all of our locations!
Life can change in an instant - so can your career!
Visit our website to learn more about why Covered California is an employer of choice
Department Website: Employment & Classification Services Unit
Special Requirements
Statement of Qualifications (SOQ) Instructions: A SOQ is required to apply. The SOQ will be used as a pre-interview screening tool . Applicants who do not follow the SOQ instructions and/or do not answer the prompt as stated below will not be considered.
Your SOQ must be no more than two pages in length and in 12 pt. Arial font. Your SOQ must discuss your experience in each bullet point below and include place(s) of employment and pertinent dates you performed the duties of each bullet point.
- Experience with reporting and analysis tools
- SharePoint and/or Microsoft Excel experience
- Workforce management experience
- Team collaboration experience
For assistance in completing the SOQ, you may want to consider watching the following video from CalHR's Training Catalog: Basics of Writing a Strong Statement of Qualifications.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 12/5/2023
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Covered California
Attn: HRB-ECSU-AM
1601 Exposition Blvd
Sacramento , CA 95815
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Covered California
HRB-ECSU-AM
1601 Exposition Blvd
Sacramento , CA 95815
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications -
Please attach your SOQ to your application. Applications received without a SOQ will not be considered. Resumes and cover letters will not be accepted in place of a SOQ. Please see above "Special Requirements" section for SOQ instructions - Other -
Cover Letter is required and must be included
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Experience with workforce management programs or projects
- Call Center experience
- Experience with projects or tasks requiring critical thinking and the ability to be objective.
- Experience applying efficient and effective time-management skills.
- Experience interpreting policies and procedures
- Experience working as part of a team and collaborating with others to meet objectives.
- Experience with reporting and analysis tools
- Experience with SharePoint and/or Microsoft Excel
Benefits
The State of California offers a comprehensive benefits package that includes Health, Vision, Dental, Retirement, and an array of other options. For more information on the benefits offered by the State of California, please click below:
CalHR Benefits Summary
CalHR Salary and Benefits Information
CalPERS Retirement Information
CalPERS Employer Contributions
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: Employment & Classification Services Unit
Human Resources Contact:
Employment & Classification Services Unit
(916) 228-8386
careers@covered.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Office
(916) 228-8268
EEO@covered.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Pre-Employment Requirements
Background Check: All applicants shall be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice and Federal Bureau of Investigation to disclose criminal records.
Per GC 100500 (f)(1)'...staff of the Exchange shall not be employed by, a consultant to, a member of the board of directors of, affiliated with, or otherwise a representative of, a carrier or other insurer, and agent or broker, a health care provider, or a health care facility or health clinic while serving on the board or on the staff of the Covered California. A member of the board or of the staff of the Exchange shall not be a member, a board member, or an employee of a trade association of carriers, health facilities, health clinics, or health care providers while serving on the board or on the staff of the Exchange.' Applicants who may fall under Government Code 100500(f)(1) will be considered ineligible for appointment with the Covered California.
Additional Application Instructions
Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.
All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with "see resume" in place of duties performed or applications received without the following information for each job entry may be considered incomplete and may not be accepted:
- "To" and "from" dates (month/day/year)
- Hours worked per week
- Private sector job titles
- Supervisor name and phone number
- Job duties performed
- State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles).
Transcripts:
If you are meeting minimum qualifications with education, you must include your unofficial transcript for verification. If selected, you will be required to provide official transcripts at the time of hire. Foreign transcripts must include official verification of U.S equivalency prior to appointment by an organization found here.
Personally Identifiable Information:
Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any documents in your application package.
If you have additional questions regarding this advertisement or are having issues applying through CalCareers, please contact the Employment & Classification Services Unit at 916-228-8386 or careers@covered.ca.gov .
Equal Opportunity Employer
The State of California is an...
