Wireless Account Associate

Are you someone with a passion for providing first-rate customer experiences? We’re actively seeking top talent to join our Portland-based team and become an integral component to our Wireless program rollout.

PSI Business Group is known for providing stellar customer service to brands while simultaneously creating a company culture that puts employees' wellness first. We are looking for a driven, communications-obsessed leader who possesses the desire to set the standard in customer service and sales by going above and beyond for our clients in the wireless telecommunications industry. Our team utilizes direct communication methods in order to deliver superior customer service and sales support on behalf of our clients.

Our team of customer service professionals are experts in building rapport and creating long-lasting customer satisfaction. Due to recent growth and market acquisition, we’re actively hiring a Wireless Account Associate to join our Portland-based team. The Wireless Account Associate will become part of an exciting, inclusive culture that fosters productivity, creativity, and results. Our management is dedicated to providing our employees with a safe, team-oriented environment. What we do is just as important as how we do it.

Our Wireless Account Associate’s Primary Responsibilities:

• Assist customers directly with filling out applications and submitting sales orders for wireless products
• Meet one-on-one with prospective customers to review their wants and needs and provide tailored wireless product recommendations to meet those needs
• Handle customer questions, concerns, or complaints with a high level of professionalism and provide quality wireless solutions
• Capitalize all opportunities to increase sales and revenue for the company by educating potential customers about our wireless products and services
• Follow standard operating procedures and compliance policies as dictated by the company and client such as proper use of electronic devices, sales systems, and customer information
• Participate in team training intended to improve customer satisfaction and business sales performance
• Maintain a working knowledge of company products, services, and packages and become an expert on client product knowledge

Key Requirements for Wireless Account Associate:

• 1-2 years of customer service experience
• High school diploma or equivalent
• Ability to stand for long periods
• Ability to establish rapport with customers in a fast-paced environment
• Exhibits active listening skills by being engaged in sales conversations
• A driven individual who is adaptable and looking for a challenge
• Consistent and predictable attendance
• Must be team-oriented, articulate, and have a friendly personality
• Posses a student mentality, eager to learn and develop

Company Perks:

• One-on-one training to foster continuous professional development with an assigned mentor
• In-person networking opportunities with top customer service and sales executives across the country
• A supportive environment with weekly reviews to discuss your personal and professional goals
• Company-funded events and travel opportunities such as bowling, amusement parks, tree planting, and regional conferences
• National holidays off!
• Regular bonuses and incentives from clientele based on market growth and capital
• 401K and health benefits that kick in with advancement opportunities

Job Type: Full-time

Pay: $19.39 - $23.36 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• No experience needed
• Under 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel

Ability to Relocate:

• Tucson, AZ: Relocate before starting work (Required)

Work Location: In person