Willow Application Analyst

Overview
We are seeking an Willow Application Analyst! This role will be responsible for the implementation, maintenance, optimization, and support of assigned pharmacy and Epic applications. This involves forging partnerships with customers to complete workflow analysis and determining application capabilities and design. In addition, this role is responsible for building the application, developing and executing test plans, and contributing to training and implementation plans.
The Willow Application Analyst proactively applies troubleshooting and critical thinking skills to fulfill customer
needs. Finally, the role is responsible for effective and timely communications to team members and customers alike
on status of their assigned work.
This position is open to remote/work from home with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin.
Why UnityPoint Health?

• Commitment to our Team - We've been named a Top 150 Place to Work in Healthcare 2022 by Becker's Healthcare for our commitment to our team members.
• Culture - At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits - Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.
• Diversity, Equity and Inclusion Commitment - We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
What are team member vaccine requirements?
As part of keeping our communities safe and healthy, all team members must be vaccinated for influenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis. New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated 2023-2024 COVID-19 vaccine, and at this time, UnityPoint Health - Meriter requires Covid-19 vaccination or an approved exemption.
Responsibilities
Issue Resolution:

• Independently supports and resolves complex issues with assigned applications in adherence with service expectations and change management policies.
• Takes ownership of escalated customer issues and works with multiple parties and/or vendor to help resolve issue.
• Provides day and after hours on-call coverage as scheduled. May assume additional on-call responsibilities as directed by Manager.
• Follows and may lead the enhancement process and Change Management Policies and Procedures.

Researches and communicates options to support decision-making discussions to determine
strategy for implementation of tools and systems

• Advocates for and acts as an agent of progressive change within the organization and proactively identifies opportunities for improvement.
• Researches solutions to improve service such as processes, standards and/or products.
• Participates in decision-making or technical solution-oriented discussions
• Creates and maintains technical documentation. Communicates necessary information to the required teams.
• Demonstrates adherence to Epic standards and guidelines. Assists with meeting maintenance program requirements and maintains related certifications.
• Demonstrates ability to complete application build for assigned application(s). Mentors staff with the completion of documented release processes.
• Reviews release notes, configures and tests application changes.
• Understands and contributes to improvement of testing processes. Ensures team members follow the test scripts and processes.

Qualifications
Education:

• Bachelor's degree or equivalent relevant work experience. Preferred: Epic Certification - Achieves and Maintains Epic Certification as Assigned

Experience:

• 2 years experience. Preferred: 2 years of experience with Epic support and technical experience in either computer science, information technology or medical terminology

Licenses/Certifications:

• Epic Certification - Achieves and Maintains Epic Certification as Assigned

Knowledge/Skills/Abilities:

• Knowledge of health care organization information systems processes • Strong communication - written and verbal • Ability to conduct research into technology issues, standards and products • Proven analytical and problem-solving abilities • Able to manage priorities, deadlines, and execute tasks • Proactively communicates when risks and issues arise; takes appropriate action(s) • Strong customer service orientation • Advanced critical thinking and problem solving skills while demonstrating a high degree of objectivity, diplomacy and tact. • The ability to work productively in a fast paced, rapidly changing environment.

Other:

• Use of usual and customary equipment used to perform essential functions of the position. • Work may occasionally require travel to other UPH facilities.