Workforce Management (Wfm) Application Analyst

Overview
We are seeking a Workforce Management (WFM) Application Analyst to join our team! In this role, you will be responsible for the implementation, maintenance, optimization, and support of assigned WFM applications. This involves forging partnerships with customers to complete workflow analysis and determining application capabilities and design. In addition, this role is responsible for building the application, developing and executing test plans, and contributing to training and implementation plans.
The WFM Application Analyst proactively applies troubleshooting and critical thinking skills to fulfill customer needs. Finally, the role is responsible for effective and timely communications to team members and customers alike on status of their assigned work.
Hours: Monday-Friday, Days- On call rotation required
Travel: Limited travel required
This position is remote/work from home with preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin.
Why UnityPoint Health?

• Commitment to our Team - We've been named a Top 150 Place to Work in Healthcare 2022 by Becker's Healthcare for our commitment to our team members.
• Culture - At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits - Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.
• Diversity, Equity and Inclusion Commitment - We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
What are team member vaccine requirements?
As part of keeping our communities safe and healthy, all team members must be vaccinated for influenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis. New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated 2023-2024 COVID-19 vaccine, and at this time, UnityPoint Health - Meriter requires Covid-19 vaccination or an approved exemption.
Responsibilities
Issue Resolution

• Independently supports and resolves complex issues with assigned applications in adherence with service expectations and change management policies.
• Takes ownership of escalated customer issues and works with multiple parties and/or vendor to help resolve issue.
• Provides day and after hours on-call coverage as scheduled. May assume additional on-call responsibilities as directed by Manager.
• Follows and may lead the enhancement process and Change Management Policies and Procedures

Operational Support and Improvement

• Researches and communicates options to support decision-making discussions to determine
• strategy for implementation of tools and systems
• Researches solutions to improve service such as processes, standards and/or products.
• Participates in decision-making or technical solution-oriented discussions

Qualifications
Education:

• Bachelor's degree or equivalent relevant work experience

Experience:

• Required: 2 years related experience
• Preferred: UKG Pro Workforce Management (Dimensions)