Address
Form of workJOB DESCRIPTION
West Town Payments Sr. Relationship Manager
Remote Work Optional
Summary:
The Sr. Relationship Manager is responsible for the relationship management and sales efforts within assigned business initiatives with the objective of driving topline growth by managing business-to-business sales processes. This role would report into the Vice President of Sales and work closely with the Vice President of Sales to develop new and active business relationships. Highly motivated and forward-thinking, the ideal candidate must be a strategic and critical thinker with a proven record of success exceeding sales and business development goals.
Job Duties:
- Execute go-to-market strategies to support sales efforts within assigned business initiatives.
- Work closely with sales leadership to develop and execute strategies.
- Coordinate relationship management and sales efforts with internal teams to provide input for sales and marketing materials, market intelligence and product feedback.
- Proactively develop strong relationships with prospective and current agent and client relationships with the objective of structuring long-term relationships
- Coordinate business development and relationship-building efforts with external partners who have been successful at cultivating relationships with target prospects.
- Possess a strong understanding of West Town Payments and Dart Bank’s products and services, and the ability to articulate these in a compelling manner.
- Utilize CRM tools to manage prospective clients, analyze data and trends, and provide updates to senior leadership on the status and strategic direction of key prospects and relationships.
- Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.
- Adheres specifically to all Bank policies and procedures, Federal and State regulations and laws.
- Has responsibility for following regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering or other unlawful activities.
- Performs other duties as required.
Physical Demands/Work Environment Requirements:
- Some mobility
- Use of hands
- Vision
- Communicate verbally
- Ability to work the days and hours required to fulfill the essential functions
Mental Demands:
Must be a creative thinker and proactive problem solver with a history of working efficiently and effectively, meeting deadlines and following projects through to completion. Ability to work in a fast pace environment and manage multiple tasks with minimal supervision while delivering the highest level of customer service.
Knowledge Requirements:
Minimum Education/
Certification:
High school graduate or equivalent.
Required Knowledge:
Knowledge or experience managing a multi-channel Sales or Business Development strategy focusing on eCommerce, Retail, and MOTO clients.
Preferred Knowledge:
Bachelor’s Degree in a related field such as finance, accounting or business administration is preferred. Additional banking courses through a banking school would be also be helpful.
Experience Requirements:
Required Experience:
5-10 years of sales or relationship management experience with a track record of meeting or exceeding targets.
Preferred Experience:
Demonstrated ability to lead all aspects of the sales and relationship management process for prospects and current relationships.
Skills Requirements:
Required Skills:
Strong computer skills: including a working knowledge of Microsoft® Office Suite, contact management software, and various payment industry software products. Detail-oriented and have the ability to organize tasks and set priorities. Exhibit strong leadership skills. Ability to work independently.
Preferred Skills:
Preference for ETA Certified Payments Professional (CPP)
Supervised by:
West Town Payments Vice President of Sales
Supervises:
None
Dart Bank has an immediate opening for a WTP Sr. Relationship Manager. Dart Bank is a community bank, serving our community since 1925. We specialize in providing financial services, but we are passionate about serving the community and building real relationships with people. Dart Bank provides innovative financial services for both personal and business banking, consumer and mortgage loans, commercial loans and lines of credit, merchant credit card processing, investment services and more. Our array of products and services and our longstanding history within our communities shows we care about what matters most for our customers and we are there for them for the most important times in their lives. Dart Bank. For What Matters Most.
We offer:
Medical Benefits
Dental
Vision
401(K) Employee Stock Ownership Plan
Paid vacation & sick time
Flexible scheduling
Employee Assistance Program
Dart Bank University
At Dart Bank you can expect to be surrounded by a team that will support you and invest in your growth in a quick-paced work environment where we deliver exceptional customer service. We are a local business that cares about our employees and our community.
Dart Bank is committed to providing equal opportunity in employment, maintaining a diverse workforce, and prohibiting all forms of unlawful discrimination and harassment.
All employment decisions, policies, and practices, in terms of the recruitment process and other conditions and privileges of employment, will comply with applicable federal, state, and local anti-discrimination laws. The Company seeks, employs, promotes, and compensates qualified individuals based on ability, as demonstrated by performance and other legitimate non-discriminatory factors, without regard to race, color, religion, national origin, citizenship, ancestry, sex (including sexual orientation, gender expression, and gender identity), age, physical or mental disability, pregnancy, genetic information, military status, veteran status, or any other protected status under federal, state (in Michigan: marital status, familial status, height, weight, and misdemeanor arrest record), or local law (individually and collectively, “Protected Class”).
