Weekend Shuttle Driver

A Hotel Shuttle Van Driver is responsible for providing safe and efficient transportation services to hotel guests, ensuring their comfort and satisfaction. This position involves operating a hotel-owned shuttle van or minibus to transport guests to and from the hotel, nearby airports, attractions, and other destinations.

Required Experience and Education:

High school diploma, GED or equivalent

Valid Driver’s License in the state of operation

Experience in customer service, forward-facing, or other guest related positions

Preferred Experience and Education:

 Experience in the hospitality industry as a shuttle/van driver, front desk agent, or other guest services

Experience with driving multiple people in a van-type setting

Physical: Frequent sitting, standing and moving about the facilities. Handling objects, products and equipment. Using two-way communication devices, GPS, maps, and automotive equipment. Frequently push, pull and lift items weighing up to 50 pounds and occasionally push, pull and lift items weighing in excess of 50 pounds. Must communicate information and ideas so others will understand. Must observe details at close and far range. Must be able to observe and obey all traffic signals and laws.

Other: Must speak English fluently. Must have excellent oral communication skills. Mathematical skills include basic math. Problem solving, reasoning, and ability to multi-task and interact with people under pressure.

Duties and Responsibilities:

• • Safely and courteously transport hotel guests to and from various destinations, including airports, event venues, restaurants, and other local attractions.
  • Assist guests with loading and unloading luggage and other personal belongings.
  • Conduct daily pre-trip and post-trip inspections of the shuttle van to ensure it is in good working condition. Report any issues or maintenance needs promptly.
  • Follow all safety and traffic regulations, including seatbelt use, speed limits, and other local driving laws.
  • Greet guests in a friendly and professional manner, maintaining a positive and customer-focused attitude.
  • Provide information about local attractions, services, and points of interest when requested.
  • Maintain effective communication with the hotel's front desk, concierge, and other relevant departments to coordinate guest transportation efficiently.
  • Keep the shuttle van clean and well-maintained, both inside and outside.
  • Ensure the van is stocked with necessary supplies, such as water, maps, and promotional materials.
  • Maintain a punctual and reliable schedule to ensure that guests reach their destinations on time.
  • Adapt to changing traffic and weather conditions, rerouting as necessary.
  • Handle payments or vouchers for transportation services, if required, and issue receipts as needed.
• Be prepared to handle emergencies or unforeseen situations, such as vehicle breakdowns or guest medical issues, in a professional and efficient manner
• Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
• Assists all departments in servicing the guests especially during high volume periods
• Attends meetings as required
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Regulatory agencies – regarding safety and compliance matters
• Any and all other duties as assigned