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SalaryPosition: Member Services Representative - Overnight
Reports to: General Manager (GM)/ Assistant Manager (AM)
Department: Operations
Purpose: Execute club operations overnight in a designated location, ensuring club is operating in compliance with Excel and Planet Fitness policies, practices and objectives.
Duties and Responsibilities:
Responsible to oversee and maintain club operations during the overnight hours
Monitor and maintain club cleanliness and atmosphere.
Conduct regular audits to ensure the store is presentable and holding up to Excel Standard.
Communicate with members and a create a high level of customer service.
Perform Nightly club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks
Audit club inventory and communicate with GM and Assistant Manager on recommendations of inventory orders.
Process and Review Daily Club Activity Paperwork and file in appropriate folders
Audit and Balance Cash Drawers on a daily basis
Update and Review Daily Club Reports and complete any corresponding Data Entry Documents
Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment
Provide a safe and secure environment during the overnight hours for all members
Stocking all retail and promotional items and paperwork for the next business day
Ensuring Facility complies with all state and federal laws and insurance requirements
Operating and Assisting applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to
Staying up to date on all required certifications and training courses
Assisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies
This position may include the need to supervise other team members and ensure they are meeting Excel Fitness Standards of cleaning and customer service
Communicating with, promoting, touring, and assisting prospects and potential members
Qualifications:
Must be at least 18 years of age or older.
HS diploma or equivalent required.
Tanning Certification, CPR Certification, and AED Certification required before working alone
Previous Experience Working Overnight
Must be comfortable Working Alone and standing for long periods of time
Great communication skills with internal and external customers.
Must be team oriented, motivated and well organized.
Ability to think critically and evaluate solutions to problems proactively
Proficient ability in Microsoft Office and Using a Computer
Benefits & Perks:
Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
Every Team Player receives a FREE Planet Fitness Black Card Membership
Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players
Other Details:
Supervisory Responsibility: This position could potentially oversee up to 1- 3 employees during assigned work shift. Will ensure team can adequately exhibit and maintain all Excel values, principles, and duties, as well as meets established club performance metrics.
Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines and phones. This position could also include the need to use cleaning equipment including but not limited to: floor scrubber, mops, backpack vacuum, upright vacuum, ladders, cleaning solutions, dusters, rags, and any other required equipment to ensure the club meets Excel Fitness cleanliness standards. The noise level in the club environment may be loud on a regular basis.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work: This is a full-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 30-40 hours a week. Depending on club schedule the shift will typically be a Weekday Overnight shift from 9pm to 7am or a weekend shift from 7pm to 7am. These hours are subject to change at any time dependent on business needs.
EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Reports to: General Manager (GM)/ Assistant Manager (AM)
Department: Operations
Purpose: Execute club operations overnight in a designated location, ensuring club is operating in compliance with Excel and Planet Fitness policies, practices and objectives.
Duties and Responsibilities:
Responsible to oversee and maintain club operations during the overnight hours
Monitor and maintain club cleanliness and atmosphere.
Conduct regular audits to ensure the store is presentable and holding up to Excel Standard.
Communicate with members and a create a high level of customer service.
Perform Nightly club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks
Audit club inventory and communicate with GM and Assistant Manager on recommendations of inventory orders.
Process and Review Daily Club Activity Paperwork and file in appropriate folders
Audit and Balance Cash Drawers on a daily basis
Update and Review Daily Club Reports and complete any corresponding Data Entry Documents
Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment
Provide a safe and secure environment during the overnight hours for all members
Stocking all retail and promotional items and paperwork for the next business day
Ensuring Facility complies with all state and federal laws and insurance requirements
Operating and Assisting applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to
Staying up to date on all required certifications and training courses
Assisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies
This position may include the need to supervise other team members and ensure they are meeting Excel Fitness Standards of cleaning and customer service
Communicating with, promoting, touring, and assisting prospects and potential members
Qualifications:
Must be at least 18 years of age or older.
HS diploma or equivalent required.
Tanning Certification, CPR Certification, and AED Certification required before working alone
Previous Experience Working Overnight
Must be comfortable Working Alone and standing for long periods of time
Great communication skills with internal and external customers.
Must be team oriented, motivated and well organized.
Ability to think critically and evaluate solutions to problems proactively
Proficient ability in Microsoft Office and Using a Computer
Benefits & Perks:
Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
Every Team Player receives a FREE Planet Fitness Black Card Membership
Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players
Other Details:
Supervisory Responsibility: This position could potentially oversee up to 1- 3 employees during assigned work shift. Will ensure team can adequately exhibit and maintain all Excel values, principles, and duties, as well as meets established club performance metrics.
Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines and phones. This position could also include the need to use cleaning equipment including but not limited to: floor scrubber, mops, backpack vacuum, upright vacuum, ladders, cleaning solutions, dusters, rags, and any other required equipment to ensure the club meets Excel Fitness cleanliness standards. The noise level in the club environment may be loud on a regular basis.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work: This is a full-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 30-40 hours a week. Depending on club schedule the shift will typically be a Weekday Overnight shift from 9pm to 7am or a weekend shift from 7pm to 7am. These hours are subject to change at any time dependent on business needs.
EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
