Member Service Specialist (Teller) - Hendersonville

Champion Credit Union is looking for an individual with exceptional customer service skills, enjoys being part of a team, and is passionate about making a difference in the communities of WNC! To be successful in this role, candidates need the following key skillsets:

• Ability to develop good working relationships with colleagues and management.
• Adaptability (multitasking, change management, etc.).
• Committed to delivering exceptional Member Service.
• Effective communication skills.
• Strong attention to detail.

Champion Credit Union offers a comprehensive benefit package that includes: competitive wages, medical, dental, vision, health and flexible spending accounts, company-paid premiums on short-term disability, long-term disability, and group term life insurance, 401k, healthcare concierge service, and an Employee Assistance Program (EAP).

In addition to the benefit package, Champion Credit Union offers three weeks of vacation (additional time after five years of service), over a week of sick leave, one paid volunteer day, and eleven federal paid holidays. Our offices are open Monday - Friday (Monday - Thursday, 8:30 a.m. - 5:00 p.m. and 8:30 a.m. - 6:00 p.m. on Friday).

If you are interested in joining our team, apply today!

Job Description Statement

Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashier’s checks, and cash advances. Balances each day’s transactions and verifies cash totals. Performs specific assigned duties and assists other team members as required. Ensures that members are promptly and professionally served.

Credit Union Branch Staff Standards

• Represents the Credit Union in a courteous and professional manner.
• Assumes responsibility for establishing and maintaining effective, professional business relationships with members. Ensures members are greeted and welcomed to the credit union in a friendly and professional manner.
• Complies with credit union operations and security procedures by participating in dual-control functions and by maintaining awareness of all credit union safety and security policies and procedures.
• Understands and complies with branch opening and closing procedures.
• Maintain thorough understanding of products and services and ensures that all members are informed as needed.
• Promote and cross-sell products and services based on member needs.
• Maintains privacy of member account information.
• Ensures that the Credit Union’s quality reputation is maintained and protected.
• Ensures work area is clean, secure, and well-maintained.
• Ensures that member requests and questions are promptly resolved.
• Understands the importance of working as a team with other departments to ensure delivery of high-quality service.
• Contribute to team effort by participating in credit union events, promotions, etc. and by projecting a positive attitude to members and staff always.
• Attends meetings and in-house training, as required.

Essential Duties and Responsibilities

• Assumes responsibility for the efficient, effective, and accurate performance of member transactions and requests.
• Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions.
• Proactively identify potential fraudulent transactions and resolutions to complex member issues.
• Accurate and timely completion of required policy and regulatory documentation.

• Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and management.

• Complies with all governing regulations, specifically the Bank Secrecy Act (BSA), OFAC and the Patriot Act requirements. Understands and complies with all state and federal regulations and laws.
• Performs any and all duties assigned by supervisor.

Required Performance Skills/Abilities

• Ability to manage time; coordinate several projects at once; multitask.
• Maintain a professional appearance in accordance with established dress code policy.
• Technological skills and knowledge, including computer literacy.
• Ability to collaborate with all levels and departments of the organization.
• Exceptional attention to detail.
• Ability to effectively communicate both verbally and in writing.
• Maintain positive relationships. Problems or questions are courteously and promptly addressed and resolved.
• Ability to demonstrate flexibility and reliability.
• Analyze situations quickly and objectively, apply appropriate elements of decision-making and determine the proper course of action.
• Possess strong skills in problem solving and critical thinking. Uses sound judgement when making decisions and works well under pressure.
• Travel required between branches, as necessary. Must have reliable transportation and must be able to travel to other branches on short notice or as scheduled.
• Maintain high levels of ethics and integrity.

Education and/or Experience

• High school graduate or equivalent.
• Previous customer service preferred.

Certificates, Licenses, Registrations

• None required.