Water Resources Customer Services Rep

Salary: $40,173.00 - $59,093.00 Annually
Location : Kitchen Ops Center 2602 S. Elm-Eugene St Greensboro, NC
Job Type: Active Full-Time
Job Number: 04053
Department:Water Resources
Opening Date: 12/05/2023
Closing Date: 12/28/2023 11:59 PM Eastern
Description
The City of Greensboro exists to partner with the community to build the desired quality of life for Greensboro. All of our actions are guided by our commitment to and measured by our success in building public trust and the future we and the community desire. Critical to our success is maintaining a work environment that fosters employee commitment to public service and making a difference in the lives of our residents.
If this sounds like a purpose that you would like to share, please consider the opportunity below.
Compensation and Benefits:
Hiring Salary Range: $40,173. - $43,451. Full SalaryRange: $40,173. - $59,093.00 Annually
You can learn more about the benefits that the City of Greensboro offers by visiting
Work Schedule:
Monday-Friday 8:00 am - 5:00 pm
This Water Customer Service Representative initiates service requests with customers and provides basic information about City services and activities including Water Resources information and billing. This position communicates daily with walk-in customers and must input customer information correctly within the Customer Information System (enQuesta) to ensure that billing for newly activated accounts is correct. Good customer service skills must be demonstrated even during potentially disruptive situations that can occur. This position also answers departmental phone calls and directs customers (walk-in or phone) to appropriate personnel. This position also maintains the NSF (non-sufficient funds) database and follows up with customers who did not sufficiently pay (bad checks, illegal activity, broken promises to pay, etc.) on their accounts. This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA)
Qualifications
Minimum Qualifications:

• High School Diploma or GED
  • "OR" an equivalency of 3 years of education plus 5 years of directly related work experience in a utility environment
• 1-3 years of previous customer service experience working in a utility environment (i.e.. Electric Company, Gas Company and/or telephone company)
• Experience in Microsoft Office Applications

Preferred Qualifications:

• Bi-lingual
• Experience working with a utility billing application such as EnQuesta or a related system

Requirements
Work Schedule: Monday-Friday, 8pm-5pm
01
What is your highest level of Education? Please select Not Applicable if you do not possess a high school diploma or GED.

• Not Applicable
• High School Diploma / GED
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree

02
Are you Bi-lingual?

• Yes
• No

03
If you indicated that you are bi-lingual, please list all languages spoken fluently below.
04
How many years of customer service experience working in a utility environment (i.e.. Electric Company, Gas Company, and/or telephone company) do you possess?*** Experience must also be reflected in the duties/work section of the application. ***

• No experience
• Less than one year experience
• 1 or more years experience, but less than 3 years experience
• 3 -4 years of experience
• 5 or more years of experience

05
Briefly describe your experience working in customer service experience working in a utility environment (i.e.. Electric Company, Gas Company, and/or telephone company).** If "No experience" please type "Not Applicable" or N/A in the designated area. **Incomplete answers will not be processed, experience must also be clearly stated in the Employment / Work History section of your employment application. **
06
Do you have experience with Microsoft Office (i.e. Word, Excel, Powerpoint, Access and/or Outlook) If so, please select all areas you have experience with.

• No experience
• Word
• Excel
• PowerPoint
• Outlook
• Access

07
Do you have experience working with EnQuesta or related utility billing software?

• Yes
• No

08
Briefly describe your experience working with the Utility Billing Software EnQuesta or related system. **If you selected "No experience" please type Not Applicable or N/A.**
Required Question