Water Field Service Technician

Share Our Purpose. Be Yourself. Feel Valued.
People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.
We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.
About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.
American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense® Excellence Award, among additional state, local and national recognitions.
For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.
Work Schedule
Monday to Friday 7:00 a.m. to 3:30 p.m. Possible OT
Key Accountabilities

• Works professionally with customers while performing various customer service work including B-Box and sewer inspections, meter reading routes, meter reads, tests and/or installation of water meters, water quality sampling and testing, pressure testing and complaint resolution, identifies account discrepancies and other related customer service assignments.
• Follows department directives regarding customer satisfaction performance goals including safety initiatives.
• Maintains equipment in proper and safe operating condition, performs minor repairs on equipment Maintains company vehicle including daily vehicle inspections
• Works well with other department's providing assistance and guidance ensuring assigned projects are completed on time and correct documentation and customer follow up is completed.
• Provides guidance and recommendations on resolutions to customer issues.
• Effectively operates various equipment including line and meter locators, pressure gauges, Sawzall, augers, b-box keys, and any other equipment necessary to complete assigned work.
• Has good working knowledge of reading, installing, and testing water meters, meter reading equipment, including data logger, confined space entry.
• Can effectively and efficiently operate, adjust, and repair b-box and valve boxes and meter sets.
• Has working knowledge of and can effectively implement and guide others on company procedures, policies and practices of Customer Service Department.
• Participates in all required safety (including near miss reporting and PPE recommendations) as well as customer service training as guided by management.
• Water sample collection
• Other Duties as assigned by management.

Knowledge/Skills

• Has heightened knowledge of industry safety and OSHA requirements, use of personal protective equipment (PPE) Basic math, reading, correspondence & e-mail writing, good statistical and problem- solving skills.
• Has good working knowledge of reading, installing and minor repair of water meter and use or meter reading equipment, including meter reading and data logger equipment.
• Good command of various software including Tough book, i-pad and Work-1 View, or other order processing software, Microsoft Products (Outlook, Excel, Word), MapCall, GIS mapping and other necessary and related software to perform assigned task.

Experience/Education

• Qualified candidates must possess a high school diploma or the equivalent, have ability to perform mathematical calculations with accuracy as related to the position.
• Ability to communicate effectively with external and external customers, written and verbal. Possession of a valid Illinois driver's license
• Ability to perform job duty related manual labor with ability to routinely lift up to 35 pounds
• Work occasional overtime and possible modified work schedule to include late and Saturday appointments as well as participation in the On-Call Program.
• H.S. Diploma or GED

Competencies
Champions safety
Collaborates
Cultivates innovation
Customer obsessed
Drives Results
Nimble learning
Join American Water...We Keep Life Flowing™
American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.