Warehouse Technician

Job Purpose: The Service Technician is responsible for patient equipment delivery, set-up and instruction. The Company emphasizes a team approach and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives.

Typical Physical Demands: Regular use of hands to manipulate office equipment, phones and computer keyboard, and to set up and demonstrate equipment. Frequently sit and stand to do clerical work, including maintaining files and reports, as applicable. Regularly lift and move equipment and supplies up to 150 pounds. Ability to drive a motor vehicle safely.

Typical Work Conditions: Work is performed primarily in the field setting (patient residence, healthcare facilities, etc.) Employee frequently interacts directly with staff members, customers, and others during the workday.

Essential Job Functions:

1. Loads equipment from warehouse onto delivery vehicle. Ensures that all equipment and supplies delivered are clean, free of dust, and are in good working condition; secures all equipment properly for transport.

2. Delivers and sets up home medical equipment and supplies to homecare patients, with particular attention to the time of delivery requirements, as indicated on delivery tickets.

3. Instructs patients/caregivers on the basic use of equipment, and provides written instructions, as well as product literature, with the patient, as applicable.

4. Informs customers about Company, including hours of operation and contact information. Reviews client rights and responsibilities, and other necessary documentation.

5. Performs basic home safety assessments and ensures that customer is informed about product safety.

6. Obtains patient/caregiver signature on necessary documentation to facilitate billing processes. Returns completed forms promptly to office staff for processing and filing.

1. Assesses if repairs are best performed in the home setting or at the warehouse. When required, provides repair services in the customer’s home.

2. Picks up equipment to be returned to the Company location. Loads equipment in vehicle, ensuring proper segregation of dirty equipment from clean, and returns the equipment to designated “dirty” area of the warehouse.

3. Strictly adheres to Company policy and procedure for infection control and safety.

4. Properly maintains Company vehicle and ensures vehicle safety. Ensures vehicle maintenance schedule is followed. Performs daily vehicle safety checks; maintains and cleans vehicle interior as needed, and organizes vehicle interior. Cleans vehicle exterior as needed. Always wears seat belt when vehicle in operation.

5. Assists the Distribution Manager, as required, and participates in inventory control.

6. Participates in Certified Repair Center (CRC) training program, as applicable.

7. Provides on-call coverage to meet all emergency needs, as determined by the triage on-call personnel.

8. Maintaining compliance with the Company Code of Business Conduct and Ethics, Compliance Plan, Company policies and procedures, and local, State and Federal laws and regulations, as applicable.

9. Participation in continuing education, such as Company-required in-service education, educational workshops and/or industry-sponsored educational workshops, self-development seminars on management and leadership, as directed by supervisor and/or Senior Management , and as applicable.

10. Perform other duties as assigned by supervisor and/or Senior Management.

Performance Factors:

1. Planning/organizing - Ability to organize work, set priorities and make productive use of time

2. Adaptability - Ability to accept changes in the work environment; manages competing demands and is able to deal with frequent changes, delays or unexpected events

3. Integrity – Ability to maintain a high level of confidentiality

4. Communication and Contact – Ability to communicate effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company

5. Attendance and Dependability – Ability to consistently report to work on time at the scheduled time and is seldom absent. Employee can be depended upon to complete work in a timely, accurate, and thorough matter and is conscientious, about assignments.

6. Relationships with Others–Ability to work effectively and relates well with others including superiors, colleagues, and individuals inside and outside the Company. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.

Job Requirements/Qualifications:

Minimum of High School graduate (diploma) or equivalent.

Two (2) years of experience in mechanical assembly and/or repair of mechanical or electronic devices is preferred. Familiarity with hand and shop tools is also preferred.

Current State Driver’s license and good driving record are necessary.

Must have the ability to deal with customers in a pleasant, patient and effective manner. Strong communications skills are required.

Computer skills necessary (keyboarding, use of emailed communication, etc.).

Leadership and Organizational Responsibilities:

This position requires ongoing coordination, communication and/or team problem solving within functional areas of work production or service quality.

Employer’s Rights:

This job description does not list all the duties of the job. Incumbents may be asked by their supervisor or managers to perform other duties. Incumbents will be evaluated in part based upon their performance of the tasks listed in this job description.

The Company has the right to revise this job description at any time. The job description is not a contract for employment and either you or the Company may terminate employment at any time, with or without cause, with or without notice (subject to applicable laws).

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person