Warehouse Quality Manager

CJ Logistics America
We provide integrated supply chain services for customers around the world, maximizing customer value through continuous improvement and innovation.
Schedule
Sunday-Thursday 8am-5pm
Position Overview

The Quality Analyst is responsible for using business intelligence to produce information and insights that
will deliver exceptional quality results in a CJ Logistics Distribution Center(s). The Quality Analyst is
accountable for alignment with portions of the Quality Management System and for maintaining control
over the customer’s non-conforming product, including product traceability. The Quality Analyst will
collaborate with all warehouse departments and the customer to ensure all quality management issues are
identified and resolved appropriately. In some operations, this role will also perform part, or all, functions
of the Inventory Analyst and/or Continuous Improvement Analyst.

Position Responsibilities

Produce analyses and provide information required by operations and the customer

• Produce Logistics Center Quality Analyses
• Produce Logistics Center (LC) scorecard data and provide insight

Audit and oversee quality management activity

• Maintain control and/or appropriate disposition of customer’s non-conforming product through
  process management, as well as alignment of status and quantity between physical, WMS, and
  Customer System
• May perform inventory status adjustments for non-conforming product
• Perform Quality audits and/or inspections
• Conduct investigations and recommend corrective action as quality issues are discovered
• Oversee quality hold and product traceability processes
• Conduct mock track and trace events
• Monitor and ensure compliance with key process outputs, events and dates
• Perform overages, shortages and damages (OS&D) detailed research and collaborate with Customer
  Service team
• Report metrics, process / systems controls, and effectiveness checks required for all inventory
  components
• Develop and maintain analytics to trend process data, isolate root causes, and uncover early
  indicators of quality problems
• Provide training recommendations to Operations Leadership

Operations Support

• Monitor adherence to leading practices
• Monitor and perform research on metrics for quality improvement
• Ensure alignment and execution of assigned portions of the facility Quality Management System
• Manage regulatory requirements including set up and preparation for audits
• Participate in and support safety committee activities

Job Qualifications and Requirements 

• Bachelor’s degree
• 2 or more years of experience in operations
• Experience working with WMS, SAP and/or other inventory control systems
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Access)
• Proven ability to analyze data and provide recommendations based on analysis
• Ability to work across a network and effectively interact with a variety of stakeholders
• Skilled in conveying information in understandable terms at all levels of the organization
• Objective and resilient when presenting findings and insights
• Strong interpersonal and communication skills
• Must be willing to operate forklift